Customer Success Manager (Cyber Security) (JB998)

SUMMARY:
Customer Success Manager (Cyber Security) (JB998) JHB North R16 000 - R20 000 CTC per Month

POSITION INFO:

Customer Success Manager (Cyber Security) (JB998)

JHB North

R16 000 – R20 000 CTC per Month

Experienced, technical Customer Success Manager required to act as the trusted advisor and product advocate to clients throughout the sales life cycle.

Responsibilities:

Develop relationships with prospective and existing customers to ensure they clients are utilising the solution offering to achieve full business value

Assist with implementation of free trials

Analysis of data

Assist with Security Awareness project management functions

Prepare and educate customers on new features and releases

Respond to technical questions

Assist with product deployment

Collaborating with internal staff to continually improve on customer experience

Requirements:

2 + years’ experience in a similar role specific to IT / Cyber Security solutions

Cyber Security related certification/ qualification preferred

Demonstrated success in pre-sales/consulting/solutions architecture role in a sales & target-driven environment

Project management and technical writing experience preferred

Knowledge of Cyber Lifecycle

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