Customer Success Manager

A marketing tech company that specialises in outreach optimization have an exciting career opportunity for a Customer Success Manager to join their amazing team in Cape Town. They need you to help them take care of their clients & ensure excellence of delivery, consistently. If you’re looking for an exciting new challenge, this job could be perfect for you!

The Customer Success Manager in Cape Town will help clients find people they want to know but don’t know. You’ll do this by helping them find the right people, by working with their marketing/creative teams to tell a best story; and then working with their sales teams to capitalize on what’s coming back.

As customer success your mission—under all conditions—is to get your clients best ROI from working with us. You will represent & fight for their needs within our organization; and you will consult & train them to get them results from the work we do with them. It’s up to you to get them the value they need.

Requirements for this Customer Success Manager job in Cape Town:

• ±1-2 years of work experience in B2B Customer Success
• Strong handle of structures, customer success & process/project management
• Deep interest in business
• Active commitment to customer success
• Eager to build experiences that delight stakeholders
• Great with people & understanding of needs (i.e.: good and reading between lines – and at understanding what needs to be done)
• Understand the power of automation & templatization for acceleration / scale
• Excellent communicator – written & verbal. (points awarded for an appreciation with marketing messaging)
• Good record of delivery with small teams
• A healthily addiction to order & driving “to do” lists
• Tenacious & hungry to get things out on the other side
• Points awarded for people who operate to an Agile methodology
• A high level of quality delivery & expectation coupled with a strong enjoyment for “rolling up sleeves” to get work done

If you meet the above requirements for this Customer Success Manager job in Cape Town, we would like to hear from you!