Customer Services Manager ( Educational Background

 

Recruiter:

Kontak Recruitment

Job Ref:

Customer Services Ma..

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

Market related


SUMMARY:
Customer Services Manager ( Educational Background)

JOB DESCRIPTION:

Customer Services Manager ( Educational Background)
Woodmead
Market Related

Manage, plan and monitor quality support services towards excellent service delivery to customers, potential customers and staff.

Educational Requirements:
Grade 12
B Degree or similar
5-8 years’ experience with management and customer support services
Previous experience within a higher academic environment
Familiar with regulations for Higher Education Institutions
MS office proficient

Duties and Responsibilities:
Manages customer queries in general and ensure that the relationship between the College and its customers is professional
Ensure that all customer queries are finalized satisfactorily
Keep record of customer queries and the outcome thereof
Manage and ensure that customer and staff enquiries are dealt with effectively and efficiently
Manage the CRM – system to ensure that all issues/queries/complaints are received, transferred and finalized
Manage and control customer support services budget
Manage and develop department staff
Participate in management structures to ensure strict compliance to HEQC/CHE/DoE policies and requirements

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Logistics / Shipping /Customer Services Manager – Fertiliser
Location: Johannesburg
Salary: Monthly
A well-known international agricultural company requires the above to work closely with the Sales, Demand Planning team as well as senior management based locally and internationally. The successful candidate will ensure that customers receive their products timeously by liaising and coordinating with Service Providers such as Shipping Agents, Transporters and Port Warehouse Operators to confirm d...
19 days ago


ATM Operations Team Leader
Location: Johannesburg
Salary: Market related
Performance, and maintenance of ATM services.
1 day ago


Sales Services Manager
Location: Midrand
Salary:
Sales services managerOur client is seeking an experienced and detail-oriented Sales services manager with a strong background in dealer sales administration, invoicing and logistics coordination.This role is ideal for a highly organised, analytical and customer-focused professional who can manage sales administration processes, support dealer accounts and coordinate inventory and deliveries effic...
1 day ago


Client Relationship Manager (CRM) - Onsite
Location: Centurion
Salary: R0 per month
Client, Relationship, manager, CRM, Onsite
2 days ago


Technical Retail Sales Representative - PTA region
Location: Centurion
Salary: Monthly
A leading tool manufacturer is looking for a Technical Sales Representative to cover the Pretoria territory. Candidates who apply must have hardware store sales experience and a stable track record.
2 days ago


Regional Aftermarket Sales Manager (North West & Limpopo)
Location: Johannesburg
Salary: R900 000 Annually
A leading organisation in the heavy equipment and mining industry is seeking a Regional Aftermarket Sales manager to drive technical sales, strengthen customer relationships and grow aftermarket sales across North West and Limpopo.The successful candidate will manage customer accounts, identify new sales opportunities and promote aftermarket products and services. Applicants must reside in North W...
2 days ago


Senior Underwriting Manager: Body Corporate
Location: Sandton, Gauteng
Salary: Market - Related
Senior Underwriting manager: Body Corporate
4 days ago


Senior Underwriting Manager: Hospitality
Location: Four Ways, Gauteng
Salary: Market - Related
Senior Underwriting manager: Hospitality
4 days ago


 Enterprise GRC Manager - Johannesburg- R70,000 – R90,000
Location: Johannesburg
Salary: Market-related
This role exists to work directly with customers on their IT audit process while leveraging an automated GRC platform and taking responsibility for the hybrid advisory operation.
5 days ago


Cash and Carry Assistant
Location: Denver
Salary: R8k - 12k per month
Cash, and, Carry, Assistant
5 days ago


Create a free job alert for Customer Services Manager ( Educational Background in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions