Customer Services Manager ( Educational Background

Recruiter:

Kontak Recruitment

Job Ref:

Customer Services Ma..

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
Customer Services Manager ( Educational Background)

JOB DESCRIPTION:

Customer Services Manager ( Educational Background)
Woodmead
Market Related

Manage, plan and monitor quality support services towards excellent service delivery to customers, potential customers and staff.

Educational Requirements:
Grade 12
B Degree or similar
5-8 years’ experience with management and customer support services
Previous experience within a higher academic environment
Familiar with regulations for Higher Education Institutions
MS office proficient

Duties and Responsibilities:
Manages customer queries in general and ensure that the relationship between the College and its customers is professional
Ensure that all customer queries are finalized satisfactorily
Keep record of customer queries and the outcome thereof
Manage and ensure that customer and staff enquiries are dealt with effectively and efficiently
Manage the CRM – system to ensure that all issues/queries/complaints are received, transferred and finalized
Manage and control customer support services budget
Manage and develop department staff
Participate in management structures to ensure strict compliance to HEQC/CHE/DoE policies and requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Services Consultant
Location: Johannesburg
Salary:
Our client is seeking an animal lover who has customer services experience
57 days ago

Exports Customer Services Representative (FMCG)
Location: Johannesburg
Salary: R negotiable
Exports customer services Rep (FMCG)
5 days ago

Branch Manager
Location: Johannesburg
Salary:
Today

Commercial Manager - Financial Services
Location: Centurion
Salary: 500 Hourly
New job opportunity for Commercial manager - Financial services - with at least 5 years' experience from financial services or Insurance company.
1 day ago

Marketing Digital Lead
Location: Sandton
Salary: Market related
The Digital Marketing Lead will be responsible for the development and execution of all digital, soc
1 day ago

Project Manager
Location: Johannesburg
Salary: TBC Annually
Are you a highly motivated Project manager with a passion for delivering exceptional results in software implementation and client engagement? A leading global customer Communications SaaS provider is looking for a client-facing Project manager to oversee multi-industry implementations for their Professional services team. This is your opportunity to drive digitization and transformation for high-...
4 days ago

Implementation Manager
Location: Johannesburg
Salary: 600 Hourly
New opportunity; 12 Month contract role for Implementation manager at top tier bank / financial services to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory requirements. Purpose of the role:Implementation managers to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory r...
4 days ago

Implementation Manager
Location: Johannesburg
Salary: 600 Hourly
New opportunity; 12 Month contract role for Implementation manager at top tier bank / financial services to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory requirements. Purpose of the role:Implementation managers to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory r...
4 days ago

Specialist QA Engineer
Location: Johannesburg
Salary:
We're seeking a sharp and driven Specialist QA Engineer to play a key role in safeguarding the quality and integrity of our cutting-edge banking systems. You'll design smart testing strategies, lead automation efforts, and work alongside top-tier teams to ensure our platforms are secure, reliable, and fully compliant. If you're excited by the challenge of delivering flawless tech in a high-impact ...
5 days ago

UiPath Developer
Location: Johannesburg
Salary:
Our client, a consulting house specializing in Intelligent Software Solutions, is looking for an Intermediate and Senior UiPath Developer to join their team.
5 days ago

Customer Services Manager ( Educational Background

Similar jobs you might be interested in:

Create a free job alert for Customer Services Manager ( Educational Background in Johannesburg

Jobseekers

Recruiter

General