Customer Services Manager ( Educational Background

Recruiter:

Kontak Recruitment

Job Ref:

Customer Services Ma..

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
Customer Services Manager ( Educational Background)

JOB DESCRIPTION:

Customer Services Manager ( Educational Background)
Woodmead
Market Related

Manage, plan and monitor quality support services towards excellent service delivery to customers, potential customers and staff.

Educational Requirements:
Grade 12
B Degree or similar
5-8 years’ experience with management and customer support services
Previous experience within a higher academic environment
Familiar with regulations for Higher Education Institutions
MS office proficient

Duties and Responsibilities:
Manages customer queries in general and ensure that the relationship between the College and its customers is professional
Ensure that all customer queries are finalized satisfactorily
Keep record of customer queries and the outcome thereof
Manage and ensure that customer and staff enquiries are dealt with effectively and efficiently
Manage the CRM – system to ensure that all issues/queries/complaints are received, transferred and finalized
Manage and control customer support services budget
Manage and develop department staff
Participate in management structures to ensure strict compliance to HEQC/CHE/DoE policies and requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Services
Location: Meadowdale
Salary:
As customer services / Internal Sales you are in the fore front of the business and in daily contact with new and existing customers telephonically, as well as supporting the Sales team. This position requires a technically minded, high energy driven individual, experienced in customer service / internal sales. Position is based in Gauteng, Meadowdale.
10 days ago

Facilities Services Manager (GCC Required) - Bedfordview
Location: Johannesburg
Salary: R900 000 Annually
Role PurposeThe Facilities services manager is responsible for overseeing the full technical component of commercial and retail facilities, including air conditioning, electrical systems, lifts, generators, and elevators. The role ensures smooth, efficient, and compliant operations, with accountability for budgeting, sustainability, staff management, and service provider performance.Key Responsibi...
1 day ago

IT Audit Manager
Location: Johannesburg
Salary: 1300000
In need of IT Audit manager experience in JHB!
1 day ago

Junior Facilities Manager
Location: Johannesburg
Salary:
JOB PURPOSE:South Point Management’s mission is to be a leading provider of clean, convenient, safe and affordable student accommodation nationally. We provide a springboard for students to realize their potential and aspirations by offering an inspiring space to learn, grow and make connections. In summary, an uncompromised environment and student life experience.
1 day ago

Centre Manager
Location: Johannesburg
Salary: 000
To manage a centre by optimizing all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound and optimizing
1 day ago

SUPERVISOR ONLINE AND SUPPORT CENTRE
Location: Johannesburg
Salary: Market related
To manage the Telebet and Online Support centre and ensure that all policies, procedures and standards are adhered to. Ensure excellent customer engagement, as well as accurate and timeous facilitation of telephonic betting services whilst living the 4 Racing values.
1 day ago

Senior Manager Data Centre Infrastructure
Location: Johannesburg
Salary: negotiable
Senior manager Data Centre Infrastructure
2 days ago

Area Manager (Midrand)
Location: Midrand
Salary:
Area manager, Midrand, Gauteng
2 days ago

Marketing Coordinator - Solar Utility Provider -Randburg
Location: Johannesburg
Salary: ***Salary – R18,000.00 – R25,000.00 (Negotiable, based on skills, experience and in relation to current package)
Marketing Coordinator - Solar Utility Provider -Randburg
2 days ago

Junior Front of House Manager
Location: Roodepoort
Salary: Monthly
High end Restaurant & Bakery based in Little Falls, Roodepoort is seeking a dynamic and experienced Junior Front of House manager to join their team.
3 days ago

Customer Services Manager ( Educational Background

Similar jobs you might be interested in:

Create a free job alert for Customer Services Manager ( Educational Background in Johannesburg

Jobseekers

Recruiter

General