Customer Services Clerk

 

Recruiter:

Fempower

Job Ref:

PT007283/LM

Date posted:

Wednesday, March 30, 2022

Location:

Capetown, South Africa


SUMMARY:
Our client in the Public Sector has an opportunity available for a Customer Services Clerk in the Cape Town area.

JOB DESCRIPTION:


Requirements:
  • Grade 12
  • Minimum of 2 years face to face customer service experience
  • Benefits funds experience would be a distinct advantage
  • Knowledge of Company specific systems
  • Knowledge of switchboard an advantage
  • Must be able to speak Afrikaans/ English/ Xhosa
  • Ability to work under pressure
  • Attention to detail
KPAs:
  • Handle member's queries.
  • Providing members with correct and relevant information/documentation.
  • Ensure that member's documents are completed correctly2
  • Making use of Session, Alex, CRM, Oculus programs to verify information
  • Assisting members in completing documentation.
  • Scanning and verifying documents to send urgently to claims.
  • Recording all members attended to on a daily basis.
  • Relieve switchboard as and when required.
Please take note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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