Customer Service/App Support Administrator (FTC) Wits RHI

Main purpose of the job:

• To provide customer service and mobile application support to participants and the research community as needed
• Weekly diary completion and overall follow up and participant retention

Location:

• Wits RHI Shandukani Research Centre, Hillbrow

Key performance areas:

• Check Ensemble study hub if participant diaries were submitted on Monday/Thursdays
• Call and follow up with participants if not completed and uploaded
• Attend to device queries and assist participants with email addresses, passwords, and login challenges
• Submit outstanding diaries as per sponsor requirements
• Manage queries as needed from Study phone
• Process monthly airtime for compliance on diary completion
• FNB e-Wallet reimbursements as per Informed Consent and SAHPRA guidelines
• Process monthly participant allowance for good compliance
• Perform general office duties
• Monthly record-keeping of Printing, Stationery, grocery inventories
• Provide general operational and administrative support to team members
• Reporting of repairs and service- for equipment such as copiers, shredders, and general maintenance needs
• Adhoc duties as needed by management
• Take ownership and accountability for tasks and demonstrate effective self-management.
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Maintain a positive attitude and respond openly to feedback.
• Take ownership for driving own career development by participating in ongoing training and development activities such as workshops, forums, conferences, etc.
• Participate and give input in ad hoc projects and initiatives
• Adapt to requirements of various studies
• Develop necessary skills to fulfill a leadership role in studies

Required minimum education and training:

• Grade 12

Required minimum work experience:

• Computer literate in standard MS Office packages

Desirable additional education, work experience, and personal abilities:

• Experience working in a donor-funded organization or NGO is an advantage
• Knowledge of Microsoft Office, especially Excel
• Must have a dynamic and compatible personality able to deal with clients, donors, and staff at all levels
• Must be self-motivated and adaptable, able to work independently and work as part of a multidisciplinary team as a team player
• Attention to detail
• Able to maintain confidentiality, tact, and professionalism always
• Excellent communication skills (both written and oral) will be required

TO APPLY:

• Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
• Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.
• AJ Personnel is fully POPIA Compliant.
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.
• The closing date for all applications: 13 January 2022.
• Wits Health Consortium will only respond to shortlisted candidates.
• Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful.
• Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.
• PLEASE NOTE: Our Client, WHC - RHI, maintains mandatory Covid-19 requirements, and as such only Covid-19 vaccinated incumbents will be considered for positions.

Please note:

• AJ Personnel is only responsible for the advertising of the advertisement on behalf of their client Wits Health Consortium.
• AJ Personnel does not have any salary or other information regarding the position.