Customer Service Support Lead - Food Manufacturing

Recruiter:

Prostaff Holdings

Job Ref:

PS009515/VL

Date posted:

Tuesday, March 29, 2022

Location:

Midrand, South Africa

SUMMARY:
A well-known and established International Food Manufacturing Company requires the above to manage sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum.

JOB DESCRIPTION:

Minimum requirements for the role:

Previous experience having worked within Customer Services or Order Management within the food manufacturing or related industry is essential.
Must have a proven record of managing customer requirements in a high paced working environment.
Must be computer literate with good Excel skills and experience working on SAP or a related ERP system.
Must be a highly organised and methodical individual with a high attention to detail.
Must have analytical skills that enables to develop logical approaches to problem solving.
Strong communication skills, both verbal and in writing, with the ability to deal with internal and external persons at all levels with confidence is essential.
Must have the ability to take initiative and continuously improve on functional processes.

The successful candidate will be responsible for:

Processing orders to ensure timely and correct delivery to Customers.
Processing credit claims for assigned accounts, to ensure the prompt payment of invoices.
Liaising with third party distributors, by actioning delivery queries, so supply is maintained.
Monitoring service levels on Key Assigned Accounts.
Acting as a single point of contact for Key Assigned Accounts and managing all queries and complaints with clear communication.
Overseeing that Customer reports are sent out weekly to all Customers.
Performing cross functional coordination to eradicate the issues affecting the customer service targets, in a cost-effective way.
Providing the daily sales report as well as the weekly sales estimation to the Business based on sales, open orders and customer insights.
Assisting with any other duties that may be required from time to time to fulfil the business needs.

Salary package, including benefits, is highly negotiable depending on experience gained.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Experience Lead (Hospitality)
Location: Centurion
Salary: 60 000 Monthly
customer service Experience lead (Hospitality) CenturionR60 000 CTC Frequent national travel required
1 day ago

Customer Service Controller
Location: Bedfordview
Salary:
customer service ControllerGauteng Salary is market-related Immediately available Our global logistics client is looking for a customer service Controller to join their team
1 day ago

International Operations Specialist ( logistics, customer service, travel, or healthcare sectors )
Location: Johannesburg
Salary:
1 day ago

Customer Service Migration - Agent X10
Location: Johannesburg
Salary: 14000 Monthly
ð Join one of South Africa's leading banks in Johannesburg CBD as a customer service Agent! ð
2 days ago

Customer Service Operations Specialist (Aviation)
Location: Johannesburg
Salary:
3 days ago

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R23000.00 + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE
Location: Johannesburg
Salary: 23000
MUST BE VERY WELL SPOKEN, AS THEY DON''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
3 days ago

Customer Service Consultant - Medical Products
Location: Sandton
Salary: 240000 Annually
Our client in the medical products sector, seeks high-level customer service specialists to engage with their client base and support their Sales Team and technicians.
6 days ago

JP 16652 - Customer Service Supervisor
Location: Johannesburg
Salary: R30 000 CTC
customer service Supervisor
8 days ago

Customer service agent -- 6 month contract
Location: Johannesburg
Salary:
22 days ago

Call Handler & Customer Service Agent
Location: South Africa
Salary: R15 500 - R19 000
As a Call Handler & customer service Agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations.
30 days ago

Customer Service Support Lead - Food Manufacturing

Similar jobs you might be interested in:

Create a free job alert for Customer Service Support Lead - Food Manufacturing in Midrand

Jobseekers

Recruiter

General