Customer Service Support Lead - Food Manufacturing

Recruiter:

Prostaff Holdings

Job Ref:

PS009515/VL

Date posted:

Tuesday, March 29, 2022

Location:

Midrand, South Africa

SUMMARY:
A well-known and established International Food Manufacturing Company requires the above to manage sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum.

JOB DESCRIPTION:

Minimum requirements for the role:

Previous experience having worked within Customer Services or Order Management within the food manufacturing or related industry is essential.
Must have a proven record of managing customer requirements in a high paced working environment.
Must be computer literate with good Excel skills and experience working on SAP or a related ERP system.
Must be a highly organised and methodical individual with a high attention to detail.
Must have analytical skills that enables to develop logical approaches to problem solving.
Strong communication skills, both verbal and in writing, with the ability to deal with internal and external persons at all levels with confidence is essential.
Must have the ability to take initiative and continuously improve on functional processes.

The successful candidate will be responsible for:

Processing orders to ensure timely and correct delivery to Customers.
Processing credit claims for assigned accounts, to ensure the prompt payment of invoices.
Liaising with third party distributors, by actioning delivery queries, so supply is maintained.
Monitoring service levels on Key Assigned Accounts.
Acting as a single point of contact for Key Assigned Accounts and managing all queries and complaints with clear communication.
Overseeing that Customer reports are sent out weekly to all Customers.
Performing cross functional coordination to eradicate the issues affecting the customer service targets, in a cost-effective way.
Providing the daily sales report as well as the weekly sales estimation to the Business based on sales, open orders and customer insights.
Assisting with any other duties that may be required from time to time to fulfil the business needs.

Salary package, including benefits, is highly negotiable depending on experience gained.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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