Customer Service Representative/Clerk

SUMMARY:
Customer Service Representative/Clerk wanted by reputable Company in Linbro Park specialising in Hydraulic and Industrial hose services

POSITION INFO:

Summary of function

Reputable Company in Linbro Park ( Sandton) is looking for an effective Customer Service Representative/Clerk to encourage maximum sales and to ensure requests/enquiries from customers are professionally handled by providing accurate product information and price quotations to customers. 

You should be able to process sales orders and returns, and coordinates with other departments through to completion smoothly and promptly.

Organisational relationships.

• Reports to the Customer Servicel Manager.
• Coordinates activities with Sales, Workshop, finance, Warehouse and Company Branches.

 Responsibilities

• • Receives requests by telephone or email for price quotations/verifications, purchase orders and changes or cancellations directly from customers. 
  • Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, delivery times, and warranty periods.
  • Sends product literature, price catalogs, references and other data to customer as required.
  • Prepares order configurations and price quotations and routes to customer.
  • Completes quotation requests and reviews with Customer Service Manager prior to submission.
  • Work with the Credit and External Sales Department to establish new accounts; assists customer in preparing and processing credit/financing arrangements paperwork and assists with customer credit issues.
  • Assists in handling the needs of External Sales Representatives.
  • Works with warehouse personnel to expedite or insure timely delivery of scheduled shipments.
  • Maintains close liaison with other departments to carry order through to completion.
  • Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list, completes Returned Goods Authorization, and forwards to Receiving and Accounting.
  • Provides briefings to Customer Service Manager as necessary or as requested. 
  • Work with customers to resolve issues and complaints with Company  Products or Processes.
  • Undertake involvement in the ISO Quality Assurance System by supporting the quality objectives by;

  -        Initiating action to prevent the occurrence of nonconformities.

  -        Identify and record issues.

  -        Initiate, recommend and or provide solutions to issues.

  -        Implement solutions.

  • Ensure Company policies and procedures are observed at all times.
  • Performs any other duties as assigned.

 Requirements

• Minimum of a Grade 12 certificate.
• Proven Hydraulic and Industrial hose and fittings product experience of at least 3 years.
• Computer literacy (Microsoft Office).
• Experience in the Pronto computer system will be an advantage.
• Excellent communication skills.
• Excellent telephone skills
• Excellent interpersonal skills.
• The ability to work well with people
• Competent in assessing customer needs and identifying sales opportunities

Closing date: 6 October 2021, 16:00

NB! This job is now closed. You can apply for other jobs by uploading your CV.