Customer Service Representative

Recruiter:

Dante Personnel

Job Ref:

CPT005663/DC

Date posted:

Wednesday, April 6, 2022

Location:

Johannesburg, South Africa

Salary:

100000

SUMMARY:
New Positions

JOB DESCRIPTION:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Representative
Location: Johannesburg
Salary: Market Related
A well-established agrochemical manufacturer is seeking a dynamic customer service Coordinator to be responsible for coordinating stock operations and customer support, including order processing, inventory monitoring, record-keeping, complaint resolution, and ensuring adherence to SHEQ standards.
22 days ago

Customer Service Manager
Location: Johannesburg
Salary: 40000 Monthly
Now find new jobs best matched to your skills!Job Title: customer service Manager - North riding.Salary: R40,000 to R45,000 + negotiable depending on experience.The OpportunityThis position leads the customer support function for a local South African skincare brand. You will manage a team to protect the reputation of the skin health business. You ensure every consumer receives correct advice on t...
7 days ago

Customer Service Specialist
Location: Centurion
Salary: Market Related
An international seed producer is seeking the above to coordinate the entire process of seed availability and sales support, including logistical activities and after-sales support within the subsidiary, in order to ensure that the sales process runs in the most optimal manner and to provide support towards this goal.
8 days ago

Call Handler & Customer Service Agent
Location: South Africa
Salary: R15 500 - R19 000
As a Call Handler & customer service Agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations.
14 days ago

National Customer Service and Documentation Manager
Location: Johannesburg
Salary:
45 days ago

Customer service
Location: Sandton
Salary:
56 days ago

Airport Customer Service/ Call centre
Location: Kempton Park
Salary:
78 days ago

Customer Service Specialist – Contract Logistics
Location: Johannesburg
Salary:
81 days ago

Customer Service Engineer I
Location: Pretoria
Salary:
86 days ago

Internal Sales
Location: Johannesburg
Salary:
1 day ago

Customer Service Representative

Customer Service Representative Responsibilities:

Customer Service Representative Requirements:

Similar jobs you might be interested in:

Create a free job alert for Customer Service Representative in Johannesburg

Jobseekers

Recruiter

General