Customer Service Representative

SUMMARY:
A company that is a global leader in contact centre solutions, that maintains meticulously high standards for customer care and uses innovative systems technologies to help define and achieve business goals is looking for a well-spoken and zestful Customer Service Representative to join their world-class team.

POSITION INFO:

Job Responsibilities & Functions

• Prioritise and process customer requests submitted by telephone, email, live chat, or instant message
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.
• Provide accurate, valid, and complete information by using the right methods/tools
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
• Comply with security and confidentiality policies defined by the company and our client.
• Any other function requested by your immediate supervisor or related to the job role.
• Open to work night shift hours.

Skills & Competencies:

• International Customer service or Call Centre Experience
• Knowledge of customer service principles and practices
• Advanced or native English Level (writing, reading, listening, and speaking)
• Strong communications skills
• Problem analysis and problem-solving
• Basic knowledge of computer software and office systems
• Results oriented
• Excellent listening skills and an empathetic voice and manner
• Initiative
• Stress tolerance
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Ability to pass a pre-employment assessments and background investigation
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

The next step is to enter the application process by completing the role match questionnaire. This online questionnaire is designed to identify if you are a good match for the role and the company and also help predict a new hire''s on-the-job performance and retainability. You will be required to use the link below, using a google chrome browser.

Creating your profile:

Please navigate to https://ai.pivotaltalent.co.za/Select?CID=20545 (we recommend using Chrome)

1. Registration and authentication:
2. Select ‘New registration’
3. Complete registration information. Your email and password can be used to log in and continue building your profile, if you do not complete it in one session. Remember to accept the terms and conditions. 
4. Select ‘Register a new account’

 A few general guidelines for completing the assessment:

1. Follow the registration page and register as a new user.
2. There are no right/wrong answers. Do not see this as a test, just a way of assessing how you see things and approach problems. 
3. Read the instruction pages carefully, there are timed questions, if you go past them you cannot go back. You only have one chance to complete the assessment.
4. The 1st section is the most challenging and is also timed, take notes right from the start! Do not let this section discourage you.
5. Please find the time to put aside 45 min to complete the assessment (without any distractions).

Please note that selecting ‘next’ on the assessment saves the current progress.

Please ensure that you do this before logging out. (It is recommended not to log out during a section that is timed, as indicated by a counter at the top of the page).

If you have any issues while completing the assessment, please send an email to --------Please upload your CV here--------> with a screenshot of your error message; in this way we can give your support requirements the attention it needs.

NB! This job is now closed. You can apply for other jobs by uploading your CV.