Customer Service Representative

SUMMARY:
Our client is looking to fill a position for Customer Service Representative. The successful candidate will be focused on all the order-to-cash activities and some PTP activities. You will provide superior customer service in line with company policies whilst driving company commitments effectively.

POSITION INFO:

Main Responsibilities include:

• Handling customers purchase orders, by using a mix of different technologies and processes ensuring effective service and administration support for the assigned customers in one or more business units, following compliance regulations.
• Provide delivery commitment to customers and follow up on order activity to alert customers in case of discrepancies
• Inbound and Outbound communication with our customers, local suppliers and within the organization
• Providing necessary shipping and quality documentation to facilitate shipments and collection of goods
• Handling new customer requests creation
• Handling and escalating customer complaints across several communication channels
• Facilitating customer request via various customer portals
• Enter and process credit, return, rebill, warranty, goodwill, sample orders
• Provide Delivery commitments to customers and follow up on order activity in to alert customers in case of discrepancies

Requirements:

• Matric
• Technical / customer service qualification advantageous
• Min 3 years’ experience in a similar role
• Computer literacy, with Oracle experience
• Good verbal and written communication skills
• Customer focused and able to build relations
• Able to work independently and accurately
• Good Problem-solving abilities

NB! This job is now closed. You can apply for other jobs by uploading your CV.