Customer Service Representative

SUMMARY:
A company that is a global leader in contact centre solutions, that maintains meticulously high standards for customer care and uses innovative systems technologies to help define and achieve business goals is looking for a well-spoken and zestful Customer Service Representative to join their world-class team.

POSITION INFO:

Job Responsibilities & Functions

• Prioritise and process customer requests submitted by telephone, email, live chat, or instant message
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.
• Provide accurate, valid, and complete information by using the right methods/tools
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
• Comply with security and confidentiality policies defined by the company and our client.
• Any other function requested by your immediate supervisor or related to the job role.
• Open to work night shift hours.

Skills & Competencies:

• International Customer service or Call Centre Experience
• Knowledge of customer service principles and practices
• Advanced or native English Level (writing, reading, listening, and speaking)
• Strong communications skills
• Problem analysis and problem-solving
• Basic knowledge of computer software and office systems
• Results oriented
• Excellent listening skills and an empathetic voice and manner
• Initiative
• Stress tolerance
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Ability to pass a pre-employment assessments and background investigation
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

NB! This job is now closed. You can apply for other jobs by uploading your CV.