Customer Service Rep | FMCG | Hospitality | Retail - Port Elizabeth

Location: PortElizabeth, South Africa
Recruiter: Complement Recruitment
Job Ref: CSRPE
Summary: APPLY NOW



Job Description

Customer Service Representative | FMCG Retail | Port Elizabeth

Salary: R8-9k CTC dep on experience


Please Submit: Updated MS Word CV; RFL ALL Employment History Incl Current; Current Salary P/M


Purpose of Position:

Complement Recruitment are recruiting for a Customer Service Representative for the FMCG Hospitality industry within the Retail sector. Candidates should have 3 years experience in a similar role, excellent customer service and administration skills, as well as assistant management experience in retail and hospitality front of house, point of sale.



  • Guarantee the smooth daily running of the Booth in order to ensure sales & profit performance and Customer Service level.
  • To lead and manage a team of Specialists in whom he/she instills the fundamental values of our brand when the Manager is not available.
  • Ensure that each Member receives service in perfect conformance with company standards.
  • Act as an Ambassador for the brand in the Booth.
  • Attain the sales targets of the Booth notably through keen attention and follow-up.
  • Assist the Manager to ensure smooth running of the Booth.
  • Inscribe new customers, open their account, present the full company service offerings, and assist them in their selection during their first purchase.
  • Initiate Club Members to the art of tasting & develop their curiosity about our full range of products.
  • Maintain a pro-active approach towards the customers.
  • Maximise the sale of all the Company products presented in the Booth (equipment’s and accessories).
  • Actively manage the database on a daily basis and permanently update customer records.
  • Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
  • Check payments in accordance with the defined procedure.
  • Enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
  • Manage point of sale, update the cash up reports and correct all point of sale errors. Ensure that there are no discrepancies.
  • Ensure that the Booth is clean at all times (well-ordered, correct equipment, properly presented).
  • Responsible for Visual Merchandising.
  • Opening and closing store procedures



  • South African Citizen; Completed Matric
  • Clean credit and criminal record
  • No visible tattoos’; No visible piercings (nose ring, eye piercings, etc.)
  • Well spoken with Excellent communication skills
  • Must be neat and organized
  • Strong administrative skills
  • Assistant management experience in retail and hospitality front of house, point of sale.
  • Maintain positive attitude towards company and customers
  • Work well within a team environment
  • Accuracy and attention to detail



  • Fluency in English
  • Expertise in oral communication for each type of customer (open-minded, listening, understanding of the customer’s needs and capture customer’s interest)
  • Solid knowledge of company products
  • Ability to multi-task
  • Attention to Detail
  • Service orientated
  • Proactive cooperation (highly developed)


Primary interactions:

•     Work closely with internal cross-functional partners to ensure responsiveness to customer requests.



  • Grade 12; Relevant post matric qualification will be advantageous
  • MS Office and sound computer knowledge
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
  • Must be results-orientated and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.


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Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.




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