Customer Service Manager/Supervisor.

- Advise customers in a knowledgeable,
pleasant and efficient manner on all
enquiries

- Provide and enforce excellent and pleasant
customer service to every customer on
every interaction

- Train all employees in all aspects of
customer service

- Assist manager to implement, enforce
and monitor service levels and standards
in the store

- Provide a communication link between
customers and management

- Initiate and co-ordinate social responsibility
activities

- Handle challenging customers

- Long/flexible hours

- Need to be constantly
available

- Pressurised/fast paced
environment

- Standing for long periods

Assertive
Asserts influence confidently, firmly and
fairly. Overcomes opposition to unpopular
decisions. Challenges opinions held by
others

Building Relationships
Establishes and maintains relationship with
all people. Promotes teamwork. Does not
allow conflict to undermine relationships.
shows concern and care for people

Communicate
Listens carefully and responds
appropriately. Talks in a clear and
understandable manner. Keeps to the
subject at hand. Maintains eye contact

Conscientious (By the Book)
Works according to rules and regulations

Customer Minded
Sees any situation through the eyes of the
customer and responds positively

Monitor and Develop other’s
Performance
Evaluates performance against objectives
standards. Acknowledges good
performance. Confronts and corrects poor
performance. Constantly grows and
increases the ability and knowledge of
others

Problem Solving
Solves new/unfamiliar problems by
generating workable solutions

Sense of Urgency
Ability to identify/prioritise urgent matters
and attend to them immediately