Customer Service Manager/Supervisor.

Recruiter:

Yellow Chapter

Job Ref:

Customer Service/E s..

Date posted:

Thursday, July 21, 2022

Location:

Johannesburg, South Africa

Salary:

90000

SUMMARY:
Exciting Opportunity for an experienced Customer Service Manager in RETAIL!

JOB DESCRIPTION:

- Advise customers in a knowledgeable,
pleasant and efficient manner on all
enquiries

- Provide and enforce excellent and pleasant
customer service to every customer on
every interaction

- Train all employees in all aspects of
customer service

- Assist manager to implement, enforce
and monitor service levels and standards
in the store

- Provide a communication link between
customers and management

- Initiate and co-ordinate social responsibility
activities

- Handle challenging customers

- Long/flexible hours

- Need to be constantly
available

- Pressurised/fast paced
environment

- Standing for long periods

Assertive
Asserts influence confidently, firmly and
fairly. Overcomes opposition to unpopular
decisions. Challenges opinions held by
others

Building Relationships
Establishes and maintains relationship with
all people. Promotes teamwork. Does not
allow conflict to undermine relationships.
shows concern and care for people

Communicate
Listens carefully and responds
appropriately. Talks in a clear and
understandable manner. Keeps to the
subject at hand. Maintains eye contact

Conscientious (By the Book)
Works according to rules and regulations

Customer Minded
Sees any situation through the eyes of the
customer and responds positively

Monitor and Develop other’s
Performance
Evaluates performance against objectives
standards. Acknowledges good
performance. Confronts and corrects poor
performance. Constantly grows and
increases the ability and knowledge of
others

Problem Solving
Solves new/unfamiliar problems by
generating workable solutions

Sense of Urgency
Ability to identify/prioritise urgent matters
and attend to them immediately

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head of Customer Service
Location: Johannesburg
Salary: R900 000
Head of customer service
1 day ago

Customer Service Relationship Consultant
Location: Kempton Park
Salary:
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind. They are looking for customer service Relationship Consultant ...
4 days ago

Customer Service Relationship Consultant
Location: Johannesburg
Salary:
customer service Relationship Consultant We are recruiting for a customer service Relationship Consultant to join our client’s team in the debt counselling industry based in Kempton Park, Gauteng. The ideal candidate will be a registered Debt Counsellor with excellent interpersonal skills, a strong customer-first mindset, and a proven track record of delivering outstanding service. This role...
4 days ago

6 x Customer Service Relationship Consultants (Debt Councellor)
Location: Kempton Park
Salary:
6 x customer service Relationship ConsultantsKempton BasedRNeg
6 days ago

Customer Service Agent
Location: Pretoria
Salary: R10 000 Monthly
Job Title: customer service AgentLocation: CenturionRemuneration: R10k - R15k
19 days ago

Industrial Seals Customer Service Rep - OEM - Jet Park
Location: Jet Park
Salary: Negotiable
Industrial Seals customer service Rep
67 days ago

Customer Service Associate (6 month contract)
Location: Johannesburg
Salary:
73 days ago

Customer Service Representative
Location: Vereeniging
Salary:
85 days ago

Parts Manager
Location: Johannesburg
Salary: Salary: R25,000 R35,000 + Benefits + Commission
Our client, a reputable dealership, is looking for an experienced Parts Manager to join their team in JHB. This role requires a strong leader and a solid background in managing dealership parts operations.
Today

Sales Representative – Consumer Products
Location: Kempton Park, Gauteng
Salary: R18000 (negotiable), Co Car, Medical Aid, Provident Fund, Commission
An experienced (BEE), results-driven Sales Rep to service existing clients, grow new business, and support the launch of exciting new products in the East Rand and Pretoria regions.
Today

Customer Service Manager/Supervisor.

Similar jobs you might be interested in:

Create a free job alert for Customer Service Manager/Supervisor. in Johannesburg

Jobseekers

Recruiter

General