Customer Service Coordinator

Recruiter:

MECS Africa

Job Ref:

JHB008834/DN

Date posted:

Thursday, August 12, 2021

Location:

Durban, South Africa

Salary:

10 000

SUMMARY:
Client in the food service equipment sector is looking for a CUSTOMER SERVICE COORDINATOR for their Service Center based in Durban

POSITION INFO:
Requirements:

Grade 12/Matric
Tertiary qualification highly beneficial
At least 2 – 3 years customer service experience
Computer literate
High energy levels

Skills:

Able to work in a team
Excellent command of the English language
Excellent communication skills
Excellent telephone skills
Excellent interpersonal skills with the ability to handle pressure,
Attention to detail
Able work under pressure
Good time management skills
Dependable individual
Must be calm, level-headed and be able to work under pressure
Be able to multi-task and meet tight deadlines
Must be able to make decisions and react quickly to problems
Have good written and oral communication
Must be able to build good relationships with customers

Duties:

Provide general administrative and clerical support
Answer telephone, screen, and direct calls
Assists the technicians in raising of quotes and the creation of job cards
Manages and reports on the progress of all repairs undertaken
Provides dealers and end-users with feedback with respect to all work undertaken
General administration and coordination with respect to service calls in the Service Centre
Maintain a database of all workshop related information
Creation of all order numbers for repairs sent to suppliers
Contact customers for “Go-aheads” and follows up on outstanding jobs with dealers.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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