Customer Service Consultant x 15 USA

Well established outsourced / BPO specialising within the financial services sector urgently seeks to employ 15 skilled Customer Services Consultants with the anticipated start date being early February.   Experience dealing with USA clients is essential.

Duties and Responsibilities:

• Dealing with an international client base
• Handling debt collection responsibilities 
• Working towards internal KPA's
• Conducting outbound calls 
• Negotiating payments
• Dealing with customers in a professional manner 
• Working Night Shifts - Shift Times: 23h30-08h30 and/or 00h30-09h30 and/or 02h00-11h00 and/or 01h00-10h00 and/or 00h00-09h00 and/or 03h00-13h00 (Sunday-Thursday)

Minimum Requirements:

• Matric
• 1 to 3 years solid call centre experience 
• Proficient in Microsoft Office
• International contact centre exposure essential 
• Debt Collection experience an advantage
• Excellent Communication Skills 

Urgent Hire!!