Customer Service Consultant, Ferndale Johannesburg

SUMMARY:
Customer Service Consultant, Ferndale Johannesburg

POSITION INFO:

A well-established IT Firm (Insurance Industry) is seeking a Customer Service Consultant for their offices in Ferndale, Johannesburg. This position will report directly to the Help Desk Manager.

Minimum requirements:

• Technical (Required)

-          Basic T-SQL Querying (1-2 years)

-          Basic understanding of web applications

• Technical (Nice to have)

-          SQL Reporting Services

-          SQL Integration Services

-          Ticketing System

• Soft

-          Experience in a support environment.

-          Fluent in English / Afrikaans

-          Good Verbal / Writing Skills

-          Problem Solving

Duties will include but is not limited to:

• Support users telephonically (Web Application Support)
• User contact and communication (telephonic and digital)
• Create basic reports in SQL
• Level One Support

-          Answering of the helpdesk telephone and tickets logged via our support system.

-          Development of SQL queries that support the support process

-          Working with the development team to resolve reported issues.

-          Creating proper documentation.

-          Meeting support SLA.

• Database Querying

-          The support agent will need to use TSQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

• Training

-          The support agent may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa.

Please note: Only shortlisted candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.