Customer Service Consultant

Recruiter:

Bilno Labour

Job Ref:

PRK

Date posted:

Monday, May 23, 2022

Location:

Pretoria, South Africa

Salary:

10000

SUMMARY:
Customer Service

JOB DESCRIPTION:

We are looking for a customer-oriented service representative.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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