Customer Service Consultant

Recruiter:

HandPicked Recruitment

Job Ref:

3329498459

Date posted:

Thursday, February 10, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Customer Service Consultant (IT)

Salary – up to +- R15 000.00 per month, depending on experience

Working hours: Monday – Friday; 08:00 to 16:30

A well-established firm has an opportunity for a customer service consultant to join their team on a permanent base in Ferndale, Johannesburg

Minimum requirements:

Technically inclined
Bachelor’s degree in Computer Science, Software Engineering, or a related field
Basic T-SQL Querying (1-2 years)
Basic understanding of web applications
Experience using SQL to update and retrieve data
SQL Reporting Services
SQL Integration Services
Ticketing System
Experience in a support team environment.
Excellent communication skills (written and verbal)

Duties includes, but not limited to:

Support users telephonically (Web Application Support)
User contact and communication (telephonic and digital)
Previous experience with Ticketing system and CRM (Advantageous)
Proficient in SQL (Advantageous)
Must be able to work shift
Ability to effectively handle stress, pressures, and challenges
Answering of the helpdesk escalations
Development of SQL queries that support the support process
Work alongside other departments to achieve company goals and visions
Meeting support SLA
The Customer Service Consultant will need to use SQL to query the many databases that we operate to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs
The Team Leader may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa

Please note: Only shortlisted candidates will be contacted

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Multi-Modal Operations / Customer Service Controller
Location: Midrand
Salary: Market Related
URGENT ROLE
2 days ago

Call Centre Agent (Customer Service)
Location: Sandton
Salary: R10 000
Our Client based in Sandton is looking for a Call Centre Agent providing customer support telephonically Salary R10 - R14 000
16 days ago

Customer Service Administrator
Location: East Rand
Salary: 15 000 Monthly
A well-established company based in East Rand is seeking two experienced customer service Administrators.
19 days ago

NOW HIRING: SALES AND CUSTOMER SERVICE STAFF!
Location: Johannesburg
Salary: 8000-10000
SALES AND customer service !
29 days ago

Sales Support and Customer Service Admin Assistant
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment service (YES) initiative.About the YES Initiative:The initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace...
36 days ago

Internal Sales Representative | Industrial Fasteners & Engineering Products | Gauteng
Location: Centurion
Salary:
Join a Leading Industrial Fasteners Manufacturer and Distributorð° Salary: R25 000 - R30 000 Basic + Commission + BenefitsAre you a commercially minded Internal Sales professional who enjoys working with customers, quotations, pricing, margins, and sales figures?
1 day ago

External Sales Representative | Industrial Fasteners | Gauteng
Location: Johannesburg
Salary: 25000
Drive New Business Growth with a Leading Industrial Fasteners SupplierSalary: R25 000 - R35 000 Basic + Commission + Fuel Allowance + BenefitsAre you a driven sales professional with experience selling into the engineering, manufacturing, mining, construction, or industrial sectors?
1 day ago

Field Sales Consultant(Heiderlberg, Benoni, Vosloorus, Springs)
Location: Johannesburg
Salary: Market related
The Field Sales and service consultant drives sales and promotes products within an assigned region.
1 day ago

Field Sales Consultant
Location: Heidelberg
Salary: Market related
The Field Sales and service consultant drives sales and promotes products within an assigned region.
1 day ago

Field Sales Consultant
Location: Heidelberg
Salary: Market related
The Field Sales and service consultant drives sales and promotes products within an assigned region.
1 day ago

Customer Service Consultant

Similar jobs you might be interested in:

Create a free job alert for Customer Service Consultant in Johannesburg

Jobseekers

Recruiter

General