Customer Service Consultant

SUMMARY:
-

POSITION INFO:

A South African based company has a vacancy for an International Campaign, for a Dutch Speaking Customer Service Consultant. 

Responsibility: 

• Responding to customer queries by telephone, email and online chats in the language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers
  
  

Requirements:

• Fluent in Dutch (not negotiable)
• Must have experience in the BPO (Business Process Outsourcing) and Call Centre environment
• Fluent in English; able to communicate effectively (read, write and speak fluently).
• Must come from a Customer Service background. Call Centre experience is advantageous.
• MUST be a South African Citizen OR have a relevant visa to live and work in South Africa.
• Demonstrated ability to resolve customer complaints and offer alternative solutions
• Stable Wi – Fi or Fibre connection
• Handle confidential and personal matters
• Be fully computer literate and have accurate typing skills

Candidates apply must be based in Johannesburg or Cape Town only

NB! This job is now closed. You can apply for other jobs by uploading your CV.