Customer Service Consultant

SUMMARY:
This is an EE preferred role based in the insurance industry in JHB

POSITION INFO:

Purpose

• Responsible for improving customer experience by addressing customer pain points and contributing to high levels of customer satisfaction and loyalty.

Minimum Requirements

• A relevant 3 year Diploma or Degree in Insurance or Finance
• Experience in Short-term insurance / Medical Insurance or Long-term Insurance is necessary
• 2-3 years’ experience in insurance claims environment
• Experience in managing customer relationships, handling customer complaints and administering customer satisfaction surveys
• Computer Literate: Particularly experience using excel spreadsheets

Key Performance Areas

• Complaints handling, trends and root cause analysis, and reporting.
• Address customer pain points as per feedback from customer satisfaction surveys, and reporting.
• Conduct customer satisfaction surveys, identify and follow-up on opportunities for up-selling and cross-selling, and reporting.
• Compliance and ad hoc duties.

Preference will be given to Employment Equity Candidates. Only shortlisted candidates will be contacted and if you are not contacted, note that you application was unsuccessful.
 

NB! This job is now closed. You can apply for other jobs by uploading your CV.