Customer Service Co-ordinator

Recruiter:

HR Genie

Job Ref:

Enable236

Date posted:

Tuesday, May 18, 2021

Location:

Durban, South Africa

Salary:

Market related

SUMMARY:
My Client based in Midlands - Fairfield is looking for a Customer Service Co-ordinator

POSITION INFO:

My Client based in Midlands – Fairfield is looking for a Customer Service Co-ordinator to join their team.

Minimum Requirements:

Minimum of a degree
Have at least 2 years’ experience in an administrative type position
Have at least 3 years’ experience in a customer service type position
Experience in a manufacturing environment will be advantageous
Excellent computer skills, (advanced Excel essential)
Excellent administration skills
SAP knowledge advantageous

Duties/Responsibilities:

Stock management function
- Receiving and verifying all stock delivered from Dairypack production
- Ensuring that stock is stacked safely and neatly in the correct demarcated area
- Ensure timeous and correct supply of finished goods to customer’s line
- Ensuring correct documentation related to stock control & returns
- Timeous returns of secondary packaging and management of paperwork
Planning function
- Use sales estimate & customer filling plan to determine customers’ requirements
- Communicate requirements to production planners timeously
- Keep planning informed of any changes that impact the customers packaging requirements
Sales function
- Submit weekly sales estimate to the Sales Executive for review and sign off
- Report variances between actual & budgeted sales in weekly sales estimates
Customer service function
- Ensure that internal sales receive a daily order from the customer and this this order is loaded
- Address any complaints onsite and escalate where required to Sales Manager
- Liase with planners, stores, distribution and internal sales to ensure the customer receives what they need on time every time
- Keep customer informed of any potential delays, stock outs or other product concerns
- See to any adhoc requests from the customer

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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