Customer Service Agent - Johannesburg -

Recruiter:

Career Circuit

Job Ref:

Customer Service Age..

Date posted:

Wednesday, March 10, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Customer Service Agent - Johannesburg -

POSITION INFO:

Requirements:

ØMinimum Matric qualification.

ØPrevious call centre experience in a sales environment is essential.

ØRE 5 is a requirement.

Ø120 FAIS credits advantageous.

ØMS Office knowledge (Basic or Intermediate Excel).

Ø

Responsibilities:

ØThe Acquisitions agent is responsible for sales and lead conversion targets.

ØMarketing our Company to both existing and new customers.

ØFollow up on outstanding leads and/or queries.

ØHandle inbound and make outbound calls according to campaigns.

ØDemonstrate excellent knowledge of product, service offerings and systems.

ØNegotiate and make relevant product and service adjustments in line with customer needs, product pricing and our Companies sales strategy.

ØDealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to our Companies quality standards and values.

ØSelling of value added services.

ØUp-selling of our Companies products.

ØObtaining referrals from new customers.

ØProvide constant feedback to intermediaries, management and other departments regarding status of leads.

ØEnsure quality benchmarks are achieved.

ØManage time and workloads to ensure that deadlines and targets are met.

ØAlign own behaviour with our Companies culture and values.

ØEnsure achievement of own performance requirements.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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