Customer Service Agent / Call Center Agent - Online Gambling

SUMMARY:
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POSITION INFO:

We are looking for a customer-oriented service sales representative who has a genuine interest and liking for people.?This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

The candidate should have a deep desire to help and forge strong relationships with our clients. The ideal candidate will report directly to the Team Leader and Customer Service Manager.

Minimum Education and Experience required:

• Grade 12
• Preferably a tertiary education
• Knowledge of customer service principles and practices
• Numeric, oral, and written language applications (30+ wpm)
• Excellent relationship building skills
• Psychological analysis ability
• Strong negotiation skills
• Use of software Systems – preferably online gaming

Key Duties and Responsibilities:

• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Work day and night shifts (6am - 6pm & 6pm – 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
• Communication with clients is via email, phone, and chat.

Key Competencies to Succeed:

• Vibrant and Passionate
• Proactive and self-motivated
• Good team spirit
• Adaptability
• Attention to detail and accuracy
• Ability to work well under pressure.

Customer Service Agent

• Customer Service Principles
• Customer-oriented
• Promoting
• Outbound calls
• Client retention
• Customer relationships
• Negotiation skills