Customer Service Agent - Aquisitions

SUMMARY:
My Client requires services of a sales agent in the Acquisitions Call Centre situated in Randburg

POSITION INFO:

Duties / Responsibilities:

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Company Services to both existing and new customers
• Scheduling meetings with Technicians with client
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To company quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Ensure achievement of own performance requirements

Minimum Requirements:

• Minimum Matric qualification
• Previous call centre experience in a sales environment is essential
• RE 5 & 120 FAIS credits is a requirement
• MS Office knowledge (Basic or Intermediate Excel)

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