Customer Service Agent

Recruiter:

MECS Africa

Job Ref:

JHB009633/ZM

Date posted:

Friday, July 1, 2022

Location:

Johannesburg, South Africa

SUMMARY:
A growth opportunity has opened up a leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries. Please apply, only if you meet the below requirements

JOB DESCRIPTION:

Key duties and responsibilities (including but not limited to):

Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
Develop positive relationships with customers and provide professional Customer Service and Support.
Foster relationships with internal colleagues and relevant business departments.
Use initiative and be proactive in resolving customer queries promptly.
Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

Grade 12/Matric equivalent
Qualification in Sales – distinct advantage
Previous experience in a customer service department and/or a call centre (distinct advantage)
Excellent communication skills (both verbal and written)
Excellent command of the English language
Data capture accuracy & attention to detail
Ability to manage customer’s expectations
Customer focused – ability to excel in the provision of service
Energetic/shows initiative and have ability to work under pressure
Ability to consistently deliver quality service even when under pressure
Time management skills and self-starter
Product application knowledge of catering equipment an advantage
PC literate (SAP, Microsoft Office packages including outlook)
Excellent listening skills
Problem solving ability
Team player

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer service agent -- 6 month contract
Location: Johannesburg
Salary:
19 days ago

Call Handler & Customer Service Agent
Location: South Africa
Salary: R15 500 - R19 000
As a Call Handler & customer service agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations.
27 days ago

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R23000.00 + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE
Location: Johannesburg
Salary: 23000
MUST BE VERY WELL SPOKEN, AS THEY DON''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
Today

Customer Service Consultant - Medical Products
Location: Sandton
Salary: 240000 Annually
Our client in the medical products sector, seeks high-level customer service specialists to engage with their client base and support their Sales Team and technicians.
3 days ago

JP 16652 - Customer Service Supervisor
Location: Johannesburg
Salary: R30 000 CTC
customer service Supervisor
5 days ago

Telesales & Customer Service Representative
Location: Vereeniging
Salary:
17 days ago

Technical Support Agent
Location: Centurion
Salary: Monthly
Our client in Centurion is looking for a Technical Support agent who can deliver exceptional customer service to their clientele, with their technical expertise and awesome personality. We are looking for someone who has experience on fixed wireless broadband equipment, troubleshooting and configurations, with certifications in place.
Today

Head of Marketing (Sandton)
Location: Johannesburg
Salary: ***Salary – R1.4m – R1.7m (Negotiable further for a perfect fit, based on skills, experience and in relation to current package)
Head of Marketing (Sandton)
Today

Sales Agent
Location: Johannesburg
Salary: Market-Related
The Sales agent will manage the full B2C sales cycle, from lead generation to closing, while ensuring an outstanding customer experience.
Today

Assistant Support Agent
Location: Bryanston
Salary:
4 days ago

Customer Service Agent

Similar jobs you might be interested in:

Create a free job alert for Customer Service Agent in Johannesburg

Jobseekers

Recruiter

General