Customer Service Agent

Location: Vereeniging, South Africa
Salary:
Recruiter: Fempower
Job Ref: PT005366/ML
Summary: Our client in Vereeniging has an opportunity available for a Customer Service Agent.

 

 

Job Description

Requiirements

  • Matric (Grade 12)
  • Knowledge and experience of Funds and Rturns (Manual and Online) processing
  • Above average verbal communication and listening skills
  • Customer service orientated 
  • Advance computer literacy
  • Query resolution skills
  • Ability to overcome obstacles and meeti targets and deadlines

KPA''s

  • Logs and tracks all enquiries and complaints on the system (first line of support)
  • Handles all general and specific telephonic contact
  • Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods
  • Compile and submit attendance register and time sheet
  • Conducts preliminary investigations
  • Manage office petty cash, stationery and office consumables

If you have not heard from us within 7 business days, please regard your application as being unsuccessful.

 

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