Customer Service Agent – Acquisitions

Recruiter:

Career Circuit

Job Ref:

Customer Service Age..

Date posted:

Thursday, June 2, 2022

Location:

Johannesburg, South Africa

Salary:

Salary would be dependent on qualifications and experience. Market Related, including Medical Aid and Provident Fund Contributions.

SUMMARY:
Customer Service Agent – Acquisitions The Acquisitions agent is responsible for sales and lead conversion targets within a large Call Centre.

JOB DESCRIPTION:

Responsibilities:

The Acquisitions agent is responsible for sales and lead conversion targets.
Marketing of the company to both existing and new customers.
Follow up on outstanding leads and/or queries.
Handle inbound and make outbound calls according to campaigns.
Demonstrate excellent knowledge of product, service offerings and systems.
Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.
Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to company quality standards and values.
Selling of value added services.
Up-selling of company products.
Obtaining referrals from new company customers.
Provide constant feedback to intermediaries, management and other departments regarding status of leads.
Ensure quality benchmarks are achieved.
Manage time and workloads to ensure that deadlines and targets are met.
Align own behaviour with company culture and values.
Ensure achievement of own performance requirements.

Job Requirements:

Minimum Matric qualification.

Previous call centre experience in a sales environment is essential.

RE 5 is a requirement.

120 FAIS credits advantageous.

MS Office knowledge (Basic or Intermediate Excel) .

Skills and Competencies:

Selling skills (objection handling & negotiation).
Customer centric.
Attention to detail.
Deadline and results driven.
Initiative.
Teamwork.
Judgment/Problem solving.
Tolerance for stress.
Interpersonal and communication skills.
Influencing.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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