Customer Service Administrator / Sales Administrator

SUMMARY:
Well established, manufacturing company situated in Germiston seeking a Customer Service Administrator / Sales Administrator.

POSITION INFO:

Receives customer orders, inquiries, and/or complaints covering services required or products ordered. 

Maintains an ongoing relationship with customers and sales staff. 

Uses knowledge of products and product availability to provide a communications link to the customer.

Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.

Provides pricing, availability, and schedule information within established guidelines.

Suggests alternative products or services to meet customer needs.

Checks and approves credit within established limitations and confirms orders.

Obtains resolution of routine customer complaints and issues.

Tracks order activity, and alerts appropriate staff of any potential delivery problems.

The job requires a pleasant personality as well as being able to deal with emergencies in a calm, timely and effective manner.

Essential:

• Minimum of Grade 12
• Minimum of 2 years of experience in internal sales/customer service
• Minimum of 2 years of experience in an International Trade Administration role
• Experience, knowledge and understanding of the corporate sales environment and customer service
• Good interpersonal skills, writing abilities and organisational skills
• Computer literacy (Windows, MS Word, Excel, e-mail)
• Able to show initiative and be able to work independently
• Excellent telephone/communication skills
• Highly motivated, willing to learn
• Able to work under pressure and adopt a sense of urgency

Desirable:

• Have a working knowledge of Syspro
• Sound knowledge of / experience in International Trade procedures, documentation and Incoterms
•  Ability to work under pressure
•  Dynamic and have a positive outlook
•  Time Management Skills and ability to prioritise multiple tasks
•  Ethical, Honest, Reliable and Responsible
•  Computer literate
•  Attention to detail
•  Ability to execute administrative tasks to the highest quality standards

NB! This job is now closed. You can apply for other jobs by uploading your CV.