Customer Service Administrator

Recruiter:

HR Genie

Job Ref:

Enable278

Date posted:

Wednesday, August 18, 2021

Location:

Port Elizabeth, South Africa

Salary:

Market related

SUMMARY:
Customer, Service, Administrator

POSITION INFO:

ROLE PURPOSE

To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
Captures and maintains accurate client information on the Company system.
Extracts service data from the system for the sales teams for sales and services purposes.
Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
Accurately files client contracts and related information on an ongoing basis.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
At least 2-3 years solid experience in an customer service/ retail environment /logistics/warehousing/supply chain
Must have experience with capturing orders onto a database system

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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