Customer Service Administrator

SUMMARY:
My Client is looking for a Customer Service Administrator to join their team

POSITION INFO:

ROLE PURPOSE

To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

DUTIES/RESPONSIBILITIES:

• Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings
• Captures and maintains accurate client information on the Company system
• Extracts service data from the system for the sales teams for sales and services purposes
• Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients
• Accurately files client contracts and related information on an ongoing basis

MINIMUM REUIREMENTS:

• Post Matric Certificate/Diploma  in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
• At least 2-3 years solid experience in an customer service/ retail environment /logistics/warehousing/supply chain
• Must have experience with capturing orders onto a database system
• Excellent command of the English language
• Must have excellent communication and interpersonal skills
• Must be customer focused
• Must pay attention to detail
• Must be a team player
• Must be able to work independently and adhere to deadlines and strict turnaround times
• Must have business acumen and be able to communicate at all levels
• Must be professional at all times
• Must be highly computer literate
• Demonstrate excellent organisational and problem solving skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.