Customer Service & Sales

SUMMARY:
Customer Support & Sales Upselling Experience Advantageous URGENT - Start date 1 week! Durban

POSITION INFO:

Our Client is a global Business Process Management (BPM) leader. They offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

The Company has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. They are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

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“Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our Company Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.”

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Job Description

Role Purpose

Working within our customer service department you will be responsible to support our customers, develop the Customer Loyalty and enhance their experience via our omni multi-channels, including inbound & outbound calls and electronic communications.

To undertake business administration tasks including efficiently process all customer queries. Effectively manage the customer relationship, consistently providing excellent customer service and assisting in achieving the departmental goals.

You will be identifying customer’s needs through effective communication and passionate customer service.

Experience Required

Essential:

• Background skill understanding: 1 year sale and 1 year CS within a retail environment preferably.

Preferred:

• 12+ months relevant working experience in a similar role
• Prior customer service experience

Job-Related Knowledge, Competencies & Skills Required

Essential:

• Credit / Criminal Clear
• High proficiency in verbal & written English 
• Sound interpersonal skills
• Proficiency in the following Microsoft packages (Word, Excel & Outlook)
• Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers
• High attention to detail and accuracy
• The ability to:
• Prioritise and manage work flow
• Analyse, validate and interpret information
• Resolve conflict situations amicably
• Find effective solutions for customers (i.e. businesses)
• Effective problem solving and decision-making skills
• Multi-task and cope with high work volumes
• Team player and be able to work in an open-plan environment
• Work under pressure to meet performance KPIs and client service level agreements
• Effective negotiation and persuasion skills
• Effectively share knowledge and expertise with customers and staff
• Be agile and able to adapt to change in a fast-paced environment

Preferred:

• South African Citizen

Qualifications Required

Essential:

• Matric/Grade 12

Preferred:

• Knowledge or understanding of contact centre technology and methodologies
• Computer literacy in order to operate customer related information systems
• Effective customer relationship and communication skills

• Excellent verbal and written communication skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.