Customer Service & Administrative Assistant

SUMMARY:
Our client is looking for an energetic, detail-driven Customer Service & Administrative Assistant who loves variety and thrives under pressure. In this exciting role, you’ll handle everything from client communication and order processing to day-to-day admin and occasional personal assistance.
 
You’ll be the go-to person who keeps things running smoothly, staying calm in conflict, solving problems on the spot, and delivering accurate, reliable work every time. If you enjoy fast-paced days, multitasking, and making a real impact, this opportunity is for you!

POSITION INFO:
KEY RESPONSIBILITIES: 

• Handle client communications via phone, email, and WhatsApp in a professional and timely manner.
• Prepare quotes, place orders with suppliers, and ensure follow-up.
• Process and capture invoices accurately.
• Maintain and update records using Excel, Outlook, and other relevant systems.
• Learn and utilize the accounting software (IQ) efficiently.
• Think quickly to provide solutions to client or operational issues.
• Remain calm and professional in conflict situations, resolving issues effectively.
• Support the business owner with personal tasks as needed, including errands or childcare assistance.
• Ensure accuracy and attention to detail in all tasks.
• Work independently, demonstrating reliability, consistency, and honesty.

• Proven experience in administrative support or customer service.
• Strong knowledge of Excel, Windows, Outlook, and WhatsApp.
• Quick learner with the ability to adapt to new systems (IQ accounting software).
• Excellent communication and interpersonal skills.
• Ability to handle conflict professionally and recover quickly.
• Strong problem-solving skills and ability to think on your feet.
• Ability to work under pressure and meet deadlines.
• High attention to detail and accuracy.
• Reliable, consistent, and trustworthy.

• This role requires flexibility and occasional assistance with personal tasks for the business owner.
• The position is ideal for someone who thrives in a fast-paced, multi-tasking environment.