Customer Sales & Service Representative

Recruiter:

HR Genie

Job Ref:

CSSR

Date posted:

Thursday, June 17, 2021

Location:

Cape Town, South Africa

Salary:

Market related

SUMMARY:
*Permanent residence permit or South African ID holders only.

POSITION INFO:

Our client is looking for a Customer Sales & Service Representative to join their team.

Duties and Responsibilities:

*Work for a prestigious airline brand on various workstreams.
*Assistance to passengers with pre & post-flight departure travel-related queries in customer relations department in German & English languages.
*Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily.
*Fully paid product and systems training provided.
*Daily interactions with international passengers with queries and compliments.
*Required to meet specific key performance indicators and meet expected client service levels.
*Demanding and time-sensitive call center environment.
*Experience our multi-cultural work environment with colleagues from all over the world.

Key Skills
*Permanent residence permit or South African ID holders only.
*Flexibility to work shifts as above. No weekends currently however this may be subject to change.
*Excellent customer service skills essential. Experience in call center or travel & tourism industry preferred.
*Excellent Computer literacy & technical skills.
*Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience in travel reservations systems is beneficial.
*Own transport.
*No criminal record. Will be required to complete biometrics at offices.

Job Role: Customer Sales & Service Representative

Industry: Sales / Marketing / PR / Advertising

Salary: Negotiable

Required Skills

Years of Experience

Qualifications

*Native level fluency in the Greek language: Verbal & Written skills essential (Advanced/Fluency level).

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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