Customer Relations Officer

SUMMARY:
Our client based in Elandsfontein is looking for a Customer Relations Officer

POSITION INFO:

Qualification

• Matric, Grade 12 or equivalent qualification
• Microsoft Office Competence, Word, Excel, Power Point, a prerequisite
• Higher Certificate, Diploma in Business Management, Customer Services, Public relations
• Previous experience in Customer Service will be advantageous.

Competencies

• Good communication, report writing and public relations skills
• Using the various channels to communicate and provide feedback to customers.
• Demonstrated experience in working with and delivering with Customer and their expectations
•  Ability to negotiate, with both internal and external customers
• Ability to promptly respond to customer enquiries,
• Demonstrate effective listening skills
• Demonstrated competence in analysis of customer issue
• Demonstrate the ability to interpret, organize and summarize customer information
• Must know our product and services inside and out to effectively answer customer questions                                         
• Customer contract knowledge essential, however not a prerequisite, 
• At all times maintaining a positive, professional attitude towards customers
• Be resourceful and highly motivated,
• Ability to work autonomously, independently within broad guidelines
• Demonstrated ability to work methodically and with a high level of attention to detail and accuracy
• Apply critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Integrity – this job role requires being honest and ethical
• Must have strong time management skills

Responsibilities

• Demonstrate and deliver on high levels of Quality Service for COMPANY customers. 
• To develop and maintain effective, sustainable relationships with COMPANY customers                         
• Understand the customer’s business, their plans, their key concerns and their views of COMPANY as a supplier
• Customer Engagements - keep regular contact will all customers assigned as a Corporate account     
• Build and maintain high quality focused relationships in accordance COMPANY values and Code of Conduct                        
• Provide levels of Customer Service that exceeds the Customer expectations
• Build and maintain multi-level relationships within existing Corporate and Major Customers                                                          
• On a monthly basis provide effective, accurate quality Fleet reporting information and data, enabling customers to make informed decisions regarding their forklift fleets
• Communicate and collaborate with operational departments to ensure effective fleet solutions are put in place for optimal fleet management, continous improvements for customer                 
• Provide ongoing awareness, provide detailed customer information and feedback to internal stakeholders
• Assist the Aftermarket, Sales Team in the implementation phase of new Forklift contracts and provide forklift fleet reporting when required.                       
• Effective Customer complaints handling reporting, driving management resolution and customer satisfaction.
• Conduct Customer Satisfaction Index surveys, with effective quality customer feedback for business process improvements,
• Provide accurate, detailed FMX and I- Site reporting and support for customers
• At all times, deliver on Customer expectations and aim for excellent CSI score from customer                  

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NB! This job is now closed. You can apply for other jobs by uploading your CV.

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