Customer Relations Administrator

 

Recruiter:

Fullstop Recruitment

Job Ref:

JHB000035/SF

Date posted:

Wednesday, September 28, 2022

Location:

Portelizabeth, South Africa


SUMMARY:
The key purpose of the Customer Relations Administrator is to:

  • Provide support, maintain, and ensure retention of sustainable relationships with customers.
  • To work closely with Sales and Operations to ensure that the most effective customer measures and resolutions for customer enquiries and queries are met.
  • To ensure that the highest levels of customer experience and satisfaction are achieved with customers.
  • To ensure that all customer expectations and deliverables are met with regards to business value – add services.
  • To obtain customer intelligence by understanding the customer’s business, key drivers of their business, their plans, their key concerns, and their views as a preferred suppliers.


JOB DESCRIPTION:

  • Matric, Grade 12 or equivalent qualification
  • Experience in Materials Handling Equipment Industry preferred but not essential.
  • Microsoft Office Competence, Word, Excel, Power Point, a prerequisite
  • Qualification in IT Computer Sciences, Telematics, Customer Services, prerequisite for this role.
  • Autoline, CRM databases, other ERP Systems advantageous.

 

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