Customer Liaison Officer - (must live in Soweto)

SUMMARY:
Manage and be responsible for a professional workplace experience. The role will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service, while creatively exceeding expectations. To deliver a seamless journey for each person when visiting the site in SOWETO.

POSITION INFO:

Duties:

Customer Focus

 Delivers a seamless, delightful, and superior welcome, workday, and departure experience for all visitors

Meets and greets visitors on arrival, following the visitor protocols and processes of the facility

Works across functional teams to proactively communicate and prepare for all site events, including anticipating and addressing concerns to ensuring events operate without incident.

Improve efficiencies across hospitality operations and expenditures.

Consistently creating new opportunities to bring delight to visitors through engagement, events, and surpassing the expected

Superuser for any guest or site technologies used for the workplace experience i.e. Service Insight, room booking system, locker rooms, studios, office, etc.

Be a community leader in promoting the values of our client

Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with partners in these areas in order to provide information, ticketing, and reservations for stakeholders

Day-to-day Facilities Management

• Carry out site walk arounds and workplace inspections to ensure the grounds and facilitues are maintained to safe and welcoming standard.
• Manage studios and public areas from ensuring AV equipment is available - clear and tidy.
• Ensure all kitchens and refreshment provisions are clean and available on site, working with supply partners on any issues or faults.
• Responsible for the co-ordination and the logistics of the goods in and out service. 

Requirements:

• Qualification in Hospitality / Marketing / Brand / Sports Management 
• Minimum of 3 years in customer-service oriented business
• Proven ability to guide, coach and work in teams across different units
• Ability to motivate indirect reports and associated partner teams
• Recognized commitment to guest service and exceeding guest expectations
• Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes
• Excellent written/verbal communication and interpersonal skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner
• An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Tableau, SharePoint)
• English proficiency
• Clear Background Check (Police / Child Protection) 

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.