Customer Insights Manager

Recruiter:

Talented Recruitment

Job Ref:

DBN001669/KA

Date posted:

Tuesday, August 17, 2021

Location:

Durban, South Africa

Salary:

Negotiable

SUMMARY:
Customer Insights Manager required to plan and manage customer/consumer market research projects and data analysis. Analyses results to provide insights to support product development, category management and sales initiatives. Work closely with multiple business units across the group focusing primarily on their customers and the performance thereof.

POSITION INFO:

Duties and Responsibilities

Product segmentation
- Contribute to strategies throughout the business assisting to improve performance at a customer level.
- Assist in identifying links between customer segments and the products they engage with.
- Building and enriching customer profiles.
- Trending and analysing customer segments and their sensitivities to changes both on a micro and macro-economic front.
- Working with product teams to identify target markets.
- Working with product to identify new potential products.
- Drive continued research and development projects on customer segments.
- Build and drive various strategies at every customer segment with various business partners within the group.
Collaboration
- Work with customer touch points throughout the business and own the data capturing points.
- Provide analytical insights of customer segments to external clients.
- Work with Marketing on campaigns driving content and communication channel selection.
- Grow each customer base through implemented strategies.
- Identify and analyse the customer voice and channel this feedback into the business.
- Develop BI reports with BI team for daily, weekly and monthly feedback.
- Find new potential target markets through insight analysis.

Requirements

5 years’ experience in an analytical role
Experience on BI Reporting tools
Advanced Excel skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Assistant Brand Manager- Contract
Location: Durban
Salary: 25 000 - 35 000
Assistant Brand manager - Contract
2 days ago

Retail Marketing Specialist
Location: Durban
Salary:
4 days ago

MARKETING SPECIALIST (RETAIL INDUSTRY)
Location: Durban
Salary: To be discussed
MARKETING SPECIALIST (RETAIL INDUSTRY)
5 days ago

Client Success Manager
Location: Durban
Salary: market related
Client Success manager for lead IGaming company in Umhlanga Durban
16 days ago

Key Accounts Manager - French Speaking
Location: Durban
Salary: Monthly
Our client is looking for a FRENCH speaking Key Account manager.We are looking for a French speaking individual who has experience in Export Trading to join our team in the role of Key Accounts manager for the French speaking islands. We are looking for someone who has a driven personality, who can see opportunities in everything and who always gives of themselves 110%. They need to be able to wor...
4 days ago

Sales Executive
Location: Durban
Salary:
Do you reside in the Bluff area and have experience in building client relationship and dealing with the renting out of equipment? Our national client requires your initiative-taking approach to identify new business opportunities and maintain excellent relationships with existing clients. Proven experience in sales or rentals in the construction, real estate, printing, office automation...
5 days ago

2IC/Senior Sales Representative (Tyre Fitment )
Location: Hillcrest
Salary: 35000 Monthly
Accelerate your career a leading tyre fitment center in Hillcest are on the lookout for a dynamic and seasoned Senior Sales Representative to join our vibrant team as the 2IC. If you're a proven sales leader with a passion for mentorship, strategic thinking, and driving results, this is your opportunity to take the wheel and steer your career to new heights!
10 days ago

Sales Representative (Tyre Fitment )
Location: Hillcrest
Salary: 12000 Monthly
Hillcrest - Rev up your career with our dynamic and rapidly growing tyre fitment center in Hillcrest. Our client don't just sell tyres; they ignite a passion for exceptional customer service and quality products. If you're ready to kickstart your career in sales, embrace new challenges, and be part of a winning team, then this is the opportunity you've been waiting for!
10 days ago

Outbound Client Relations Consultant (Medical)
Location: Durban
Salary: 20000 Monthly
You will play a crucial role in overseeing the onboarding process for clients signing on for medical administration services.Your mandate is to build strong relationships with healthcare providers and ensure that the value proposition is delivered during the customer journey.
12 days ago

Junior Bookkeeper
Location: Umhlanga
Salary: 9000 Monthly
Umhlanga - A leading and well-established Financial Brokerage seeks a Junior Bookkeeper to join their team.
29 days ago

Customer Insights Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Insights Manager in Durban

Jobseekers

Recruiter

General