Customer Insight Specialist

Recruiter:

Ergasia Placements

Job Ref:

Pta000136/NM

Date posted:

Friday, July 11, 2025

Location:

Centurion, South Africa

Salary:

22000 Monthly

SUMMARY:
My client, a big name in the retail and franchising space, is looking for a Customer Insight Specialist to lead the charge in uncovering what makes our customers tick and translating those insights into unforgettable products, services, and experiences.

This role is perfect for a tech-and insight-savvy professional with a background in consumer research, UX, or behavioural science who thrives on pattern recognition, emotional storytelling, and creative problem-solving.

This role is based in Centurion.

EE: Open

POSITION INFO:
Minimum requirements:

Degree in Consumer Science, marketing, UX Design, Behavioural Science or similar,
At least 2 years of experience in customer insight, journey mapping, or UX research.
Excellent analytical skills - able to turn messy data into clear stories and action points.
Proficiency in AI tools, dashboards, or data visualisation platforms.
Outstanding storytelling and communication skills.
Ability to work independently, travel and engage in field-based research.

Bonus Attributes:

Experience in QSR, retail, FMCG, or innovation-led environments.
Strong visual reporting, or multimedia storytelling skills (photo, video, infographics).
Passion for food, people and behavioural patterns.

Key responsibilities:

Lead customer journey mapping, identifying friction points and opportunities for delight.
Conduct field research via in-store visits, interviews, stealth observations, and digital interactions.
Analyse behaviour and preferences including decision-making patterns, taste profiles, and pain points.
Run quick-turn research around in-store pilots, packaging changes, and product rollouts.

Insight Tools & Data integration:

Build structured customer feedback systems (focus groups, QR surveys, digital forms, loyalty data).
Use tools like ChatGPT, Qualtrics, Al, and mobile AI apps to automate transcription, tagging, and sentiment analysis.
Use computer vision and other AI tools to assess customer engagement with physical store elements.

Insight Translation & Innovation Support:

Translate customer insights into actionable product briefs and experience strategies.
Collaborate closely with marketing, NPD, and Ops to align findings with project needs.
Participate in weekly "Insight War Rooms" to pitch ideas and rapid interventions.
Generate a monthly Customer Pulse Report to guide cross-functional planning.

Market Intelligence & Trend Tracking:

Conduct trend analysis and competitive audits to anticipate shifts in consumer behaviour.
Lead regional insight gathering in South African and selected African markets.
Partner with external research agencies, to build in-house research capability.

Similar jobs you might be interested in:

Customer Insight Specialist
Location: Centurion
Salary: 22000 Monthly
My client, a big name in the retail and franchising space, is looking for a customer insight specialist to lead the charge in uncovering what makes our customers tick and translating those insights into unforgettable products, services, and experiences.This role is perfect for a tech-and insight-savvy professional with a background in consumer research, UX, or behavioural science who thrives on pa...
8 days ago

Senior Key Account Executive
Location: Johannesburg
Salary:
We are looking for an experienced KEY ACCOUNT MANAGER to join a leading insurance company, that specialises in offering of insurance products for employees across many industries, assisting with COID cover, occupational injuries cover, funeral cover and more.
20 days ago

Collections Specialist
Location: Johannesburg
Salary:
New role is available for a Collections specialist in the Risk Control Department of our client in the Automotive Industry, based in Isando Johannesburg.
12 days ago

Senior Performance Marketing Manager
Location: Johannesburg
Salary:
Today

Financial Accountant
Location: Johannesburg
Salary: 400000
On the hunt for a Financial Accountant – Reporting and Consolidation in JHB!
2 days ago

Account Manager -Northern Suburbs of Johannesburg – Remote
Location: Johannesburg
Salary: **Salary – R16,000.00. – R18,000.00. (Basic) + Company Vehicle + Petrol (Please note this car does have a tracker) + Good Commission on top (Negotiable, based on skills, experience and in relation to current package)
Account Manager -Northern Suburbs of Johannesburg – Remote
4 days ago

BI Customer and Marketing Performance Analyst
Location: Johannesburg
Salary: 50000 Monthly
Role: BI customer and Marketing Performance AnalystInnovative SaaS company within digital marketing arean is looking for a BI Analyst/Manager to help their Sales & Marketing teams make smarter, data-driven decisions. They need someone who can turn customer feedback, product usage, and marketing data into actionable insights that drive real impact—think revenue growth, customer acquisitio...
9 days ago

Senior Business Analyst
Location: Johannesburg
Salary: Salary
Ready to Redefine the Future of Insurance?
9 days ago

Sales Account Manager
Location: Johannesburg
Salary:
We’re seeking a driven Sales Account Executive to join a dynamic team within a leading matting and flooring solutions provider based in Johannesburg. With over 40 years of industry experience and a strong presence across South Africa, this company delivers high-quality entrance matting, workplace safety products, rubber sheeting, cable protectors, and more, serving both distributors and endâ...
11 days ago

Professional Electrical Engineer
Location: Pretoria
Salary:
We’re hiring a Professional Electrical Engineer to join our client's team! If you’re a certified professional with a strong technical background and a passion for renewable energy, we want to hear from you!This isn’t just another desk job. We need a hands-on, detail-oriented Engineer who knows their volts from their amps; someone who is ready to lead projects that make an im...
12 days ago

Customer Insight Specialist

Similar jobs you might be interested in:

Jobseekers

Recruiter

General