Customer Experience Ambassador

Recruiter:

Watershed Consulting

Job Ref:

MI-CEA

Date posted:

Thursday, August 5, 2021

Location:

Centurion, South Africa

Salary:

R120,000.00 negotiable

SUMMARY:
Customer service orientated call centre in the insurance industry.

POSITION INFO:

Main Activities and Key Areas of Responsibility

• Provide exceptional customer service.

• To answer all incoming calls within SLA’s.

• To capture all calls on relevant systems according to policies and procedures.

• Manage all cases professionally and efficiently according to policies and procedures and within the correct timeframes.

• To assist with all client queries and requests.

• Clear knowledge and understanding of policy wording, systems, processes and procedures.

Qualifications & Experience

• Matric

• Clear criminal and ITC record

• Minimum 5 years working experience

• Emergency Call Centre/ Short term Insurance Industry experience beneficial

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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