Customer Experience & Online Support

Recruiter:

Insight Personnel

Job Ref:

JHB000051/Insig

Date posted:

Wednesday, August 11, 2021

Location:

Sandton, South Africa

Salary:

R10 000 Monthly

SUMMARY:
We are looking for a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

POSITION INFO:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Foster and maintain relationships with customers to improve our retention rate
Attend all required customer service-related meetings

Customer Service Representative Requirements:
1+ years’ of experience in a customer service-related role
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills and excellent phone disposition
Willingness to work independently or as part of a team
A Fast learner (Product knowledge/understanding is vital)

Bonus skills and experience:
Programs: Shopify & Freshdesk

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Customer Experience & Online Support

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