Customer Care & Internal Sales Assistant

Location: Johannesburg, South Africa
Salary: salary
Recruiter: SA Sales Fraternity
Job Ref: Internal Sales
Summary: Customer Care & Internal Sales Assistant

 

 

Job Description

Our Client in the Manufacturing Industry is looking for a talented Internal Sales Administrator to provide an exceptional level of service to prospective and existing customers.

Day to day tasks may include but are not limited to:

Ability to answer calls, understanding customer needs and requirements assist courteously to customer complaints and inquiries 

  • Educate the customer on our product range and offering a variety of product related solutions to clients
  • Data entry of customer registrations
  • Receiving and processing orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates
  • SAP/SYSPRO/ system knowledge (Advantageous)
  • Utilizing inbound call opportunities to generate sales
  • Enhance sales by suggesting alternate products and explaining their features and benefits to promote purchases that fulfill the customers need and accomplish company objectives
  • Developing strong relationships with Contractors and demonstrating how we can add value to their businesses
  • Identifying potential customer needs/ opportunities to grow our business
  • Conducting follow up calls on a daily basis to customers who have expressed an interest in our products
  • Responding to customer emails in a professional manner
  • Produce quotations/order by checking the product, price, availability as well as respond to the customer request by proving accurate and timely technical information to facilitate appropriate buying decisions
  • Assisting walk-in customers, online inquiries and emails

 Requirements:

  • Sound computing skills, including MS word, Excel(very good – 80% +) and Outlook
  • SAP/SYSPRO/ system knowledge
  • Good general education with high levels of literacy and numeracy
  • Good oral and written communication skills as well as good Telephonic skills
  • Previous experience in a customer service/sales role, preferably in either a retail or call centre environment
  • Attention to detail - HIGH IMPORTANCE

 

Salary:

R9000.00-R13000.00 CTC

 

Based:

Muldersdrift

 

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