Customer Advisor - electrical product support

SUMMARY:
My client is seeking a Customer Advisor to work in a call centre/customer service environment.  You will guide customers buying electrical components/products via an online platform and enable them to transact on-line. You will enrich the customer experience and provide excellent customer support, thereby building customer loyalty.
This is an EE opportunity.

POSITION INFO:
Requirements:
Matric plus a relevant customer service, commercial or technical qualification.
3+ years experience in customer service/e-commerce or online product support.
Customer support experience working with electrical components or anything related to: mechatronics, iOT, science or electronics.
Good communications skills in standard English.
SAP experience is essential.
Experience in assisting customers with online search and browse for product selection and online transacting.
Ability to interpret technical information/specifications correctly.
Accurate data capturing.
Excellent attention to detail.
Flexibility to changing situations.
Mathematical capability and ability to work with financial calculations.
Positive attitude.

NB! This job is now closed. You can apply for other jobs by uploading your CV.