Credit Controller

SUMMARY:
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POSITION INFO:

Load and maintain customer information on Financial System

• Timeous processing of all contracts, terminations and addendums received from the sales admin team
• Do a welcome call to all new customers allocated to collections range, and confirm information loaded on the system are correct, and amend accordingly.
• Regularly review and amend to ensure accuracy and completeness of all customer information in range.
• Create and maintain master accounts for customer groups
• Ensure record keeping and filing is done as per audit requirements.

Administer Debit Orders

• Confirm banking details of customer with cancelled cheque or letter from bank.
• Load and maintain customer banking details on bank platform and update banking details when customer changes their bank account.
• Load all Debit Orders and process them through the Bank system on the agreed debit order dates.
• Investigate all returned debit order through liaison with the customer to understand the reason for the debit order return.
• Report on a weekly basis all debit orders returned providing reasons for the return to management.

Process receipts in Financial System

• Accurate allocation of all monies received in the correction financial period, within agreed standard time frame of 1 week.
• Verify allocations to ensure accuracy of receipts processed and alignment to remittance (proof of payment) received.

Responsible for Debt collection

• Follow up and collect all outstanding debt.
• Ensure that all debt in 60 days and above is kept below the set standards within agreed debtor''s days per customer contracts.
• Reconcile all customer accounts on a monthly basis.
• Build good interpersonal relations with payment team of Customers to be able to influence and convince payment decision making.
• Build and maintain files on a monthly basis to assist payment team of Customer with payment allocation with in their Company.
• Meet all requirements of Customers payment team to enable them to load payments on their procurement system.
• Build and maintain files on a monthly basis to assist payment team of Customer with reconciliation of statements and identifying outstanding issues
• Resolve all customer queries, escalate queries of a complex a nature to management for assistance.
• Run the bulk invoice and statement process on the first working day to ensure all customers receives their recurring invoice and statement
• Review return email logs and regularly communicate with all Customers in range to ensure customers have received all invoices, statements and pod''s and that all queries are resolved.

Provide Weekly Dashboard

• Compile a weekly report on all outstanding Debtors in allocated range.
• Give detailed reasons for all non-payments as well as actions steps taken to resolve.

Liaison and Query resolution and escalation

• Liaise with customers, sales team and Centre''s to resolve all customer Queries.
• Escalate unresolved issues timeously to management for assistance,
• Follow up and escalate all unresolved issues within escalation time lines.

Requirements

• Minimum Grade 12
• Certificate in Credit Management or related qualification
• Minimum 3 Years creditors experience
• With MS Office -Excel Intermediate to advanced
• Attention to detail
• Ability to cope under pressure
• Organizational skills
• Good numeracy skills
• Excellent communication skills

• Must be able to work overtime when required to do so

NB! This job is now closed. You can apply for other jobs by uploading your CV.