SUMMARY:
Dream Hotels & Resorts lives by its 8 core values.
POSITION INFO:
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
We are seeking a highly skilled and detail-oriented Credit Controller to join our finance team within the hotels group. The Credit Controller will play a crucial role in managing the credit and collections process, ensuring timely payments from our customers, and maintaining strong relationships with both internal stakeholders and external clients.
Key responsibilities:
Invoicing and Billing:
Review billing discrepancies and resolve any issues promptly to facilitate timely payments.
Collections:
Proactively contact customers to follow up on outstanding installments and overdue accounts, utilizing effective communication skills to negotiate payment arrangements and resolve disputes. Maintain comprehensive records of collection activities, payment agreements, and customer interactions. Escalate delinquent accounts to senior management when necessary and recommend appropriate actions, including legal recourse if required.
Relationship Management:
Collaborate closely with internal departments, including sales, reservations, and operations, to address customer inquiries, resolve billing discrepancies, and streamline the credit control process. Build and maintain strong relationships with customers, serving as the primary point of contact for credit-related inquiries and fostering a positive customer experience.
Reporting and Analysis:
Prepare regular feedback reports on credit performance metrics, including debtors aging reports, collections, and bad debt reserves, to support decision-making and strategic planning.
Identify trends and patterns in customer payment behaviors, offering insights to improve credit policies and collection strategies.
THEORETICAL KNOWLEDGE
Required for Competence:
- Certificate in credit management or something similar
- Proven experience in credit control, accounts receivable management, or a similar role
- Excellent communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders at all levels.
- Detail-oriented mindset with exceptional analytical skills and the ability to prioritize tasks effectively in a fast-paced environment.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues and improving processes.
- Ability to maintain confidentiality and handle sensitive financial information with integrity.
EXPERIENCE
- 3-5 years’ experience in accounts receivable/credit collection or debt collection
- Proficient in MS Office / Advanced Excel Skills
- Proficiency in financial software and ERP systems
