Credit Controler - Carletonville

SUMMARY:
Responsible for arrears portfolio of all the credit products of the Bank as well as the debt collecting process for the Branch.

POSITION INFO:

Key Performance Areas:

 

• Ensure that the region is supported with credit initiatives.
• Ensure achievement of regional initiatives.

 

Achievement of departmental service objectives including: 

ü  Telephone service levels

ü  Quality assurance

ü  Call and contact ratios

ü  Query resolution time frames

ü  Schedule Adherence targets

ü  Achievement of regional collection objectives.

 

• Achievement of quarterly KPI and KRA’s.
• Effectively manage age analysis across all payment terms.
• Effective regional credit management to support sales and reduce business risk to bad debt.
• Action Collections related administration.
• Continuous monitoring of customer movements across regions and ensuring that Credit Controllers migrate the savings accounts to the correct regions and debits effected accordingly.
• Liaison with customers, sales and other internal customers to ensure that objectives are achieved in a professional and cost-effective manner.
• To resolve customer queries relating to accounts, debit orders and Payfile.
• Provide back up and support regional Credit Controllers and Call Centre Agents with day to day credit tasks.
• Ensure consistent product knowledge of products and policies.
• Regular liaison with customers to enhance CLIENT’s CRM objectives.

Qualifications, Experience, Knowledge and skills:

• Matric is essential.
• Certificate/National Diploma in Credit Management an advantage.
• 3 Years banking and collections administration experience is essential.
• 2 Years regional credit control experience is essential.
• Understanding of credit origination process.
• Understanding of Ubank loan contracts and products.
• Good working knowledge of mine payment system and mining culture.
• Knowledge of collections systems.
• Understanding of service delivery processes.
• Understanding of all collections and origination document requirements (FICA, FAIS).
• Excellent communication skills to liaise with internal and external stakeholders.
• Microsoft office.
• Ability to analyse and interpret numbers.
• Good upward reporting skills.
• People management skills.
• Negotiation/Influencing skills.
• Excellent communicator (written/verbal).
• Numerical and accounting skills.

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

---