Credit Control and Client Services Supervisor

Duties and Responsibilities

•        Effectively manage the credit control department in the region
•      Effectively manage the allocated debtors book
•      Ensure that work is evenly distributed to the Credit Control and Client Services departments
•       Supervise, guide and provide direction to the Credit Control and Client Services departments
• ^§        Performance management, coaching and training of the Credit Control and Client Service departments
•  To effectively implement the credit control policy at regional level and ensure compliance to it
•   Ensure that collections targets are met through telephone debt collection
•  Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department
•   Effectively execute instructions from the Regional Secretary
•   Feedback to Regional Secretary on the status of the outstanding of collections
•   Ensure that the region offer excellent customer service
•   Ensure all provident fund claims captured and submitted are complete and are submitted timeously
•   Ensure outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
•   Ensure that escalated queries are resolved timeously
•   Effect employer registration and change of status on the system
•    Monthly reporting to the Regional Secretary

Knowledge/ Experience / Skills / Abilities

• ^§        3 - 5 years credit control knowledge and experience with at least 2 years’ experience at a supervisory level
• ^§        Above average verbal and written communication and listening skills