Corporate Receptionist

SUMMARY:
You will be essential in creating exceptional experiences for both clients and colleagues through every single interaction at this Corporate based in Cape Town city.

POSITION INFO:

As the Receptionist of this large Corporate, you will be the face of the company, creating positive first impressions from the moment clients enter the building through to their arrival in the meeting room, setting the stage for successful business relationships.

We are seeking someone who can connect authentically with people and consistently deliver value through their natural ability to understand and respond to other''s needs. Your commitment to exceptional service will help maintain the companies high standards of professionalism and hospitality.

As a Front of House RECEPTIONIST, you will:

• Deliver a consistent, customer-centric and exceptional first-class guest service in a corporate and professional manner
• Coordinate Front of House, venue and meeting room management using internal software applications
• Monitor and maintain meeting room setups throughout the day, including:

• Ensuring virtual meeting links are displayed on tablets
• Managing potential meeting relocations 
• Maintaining clear communication with all stakeholders

• On occasion, deliver catering items and beverage trays for external meetings
• Proactively respond to meeting room requests from the business support teams and look out for meetings which will require additional facilities such as flip charts, extra chairs, power supply cables and other items
• Have a close  working relationship with the hospitality team, whom are rely heavily on. Support them by checking meeting rooms throughout the day, ensuring all rooms are cleared after the meetings, cables tucked away, floor boxes closed, chairs and tables are set up for the next meeting.
• Monitor the diary of events on the day and look out for possible meeting overruns, clashes and guest total increments - to initiate a change and inform the host, guest and hospitality team of the same
• Look out for and report any defects affecting client experience or business continuity to relevant departments (lighting, marks, public area appearance, faulty equipment)
• Have a meticulous eye for attention to detail when it comes to making sure that all client venue areas, spaces and meeting rooms. Front of House workstations and reception areas are neat, tidy and in order. This includes managing of the luggage / cloak-room.
• Demonstrate professional presentation, punctuality and adaptability to shift work, including occasional evening events
• Be responsible for sending out weekly reports to fellow colleagues and stakeholders, advising of upcoming events, catering requirements and weekend attendances,in addition to this, the maintenance of a daily handover document for the Front of House TEAM will be a small but important part of the role.

You should consider applying if you have:

• A genuine commitment to service excellence, with the ability to empathize and proactively assist colleagues and clients
• Proven experience in guest relations, hospitality, or front of house invironments
• Proficiency in Microsoft Word, Excel and PowerPoint

If you have the ability to build, maintain and work for meaningful relationships, then this position might be for you. Apply directly to this ad and our team will be in touch to discuss your CV and role in detail. Thank You.