Control Room Manager

SUMMARY:
An Internal Vacancy exists for a Duty Manager in the Critical Infrastructure Division at the National Operations Centre based in Centurion  
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:  

POSITION INFO:

• Monitor and oversee all security technology systems in the NOC, receive responses as prescribed; 
• Accept and manager all risk situations as detected, identified and reported by the work station operators; 
• Ensure all instructions, assignments, tasks, requests and responsibilities assigned by the client is given first priority and completed on or before the due dates; 
• Ensure all NOC workstation staff adhere to policies and procedures; 
• Do regular workstation job description tests with the NOC personnel to ensure they are familiar with their respective post descriptions and re-train where applicable; 
• Conduct on-site training with the NOC workstation staff on new procedures and systems; 
• Research new methods of control room operating procedures to improve current operations; 
• Assist client in opening of criminal cases in the event of incidents and possible investigation if required; 
• Ensure handing and taking over is performed and documented at each shift change; 
• Ensure there is no unauthorized entry into the NOC; 
• All matters reported into the NOC should be treated as an incident and all detail captured and an appropriate response rendered to ensure a clear audit trail of the sequence of events and actions; 
• In cases of emergencies the duty manager must delegate resources as required; 
• Must be able to manage and ensure there is a full complement manning each shift; 
• Incidents, exceptions and crisis management; 
• Manage operator performance and outputs i.e. CCTV camera and intruder alarm system monitoring; 
• Monitor alarm systems, escalate positive alarms, capture detail of all responses to all alarms on the appropriate software platforms; 
• Data capture and complete daily CCTV and alarm reports; 
• Communicate via two-way radio and telephone; 
• Conduct health checks for technical systems; 
• All verbal and written reports including data capture must be of a high standard/quality and in English;  

• PSIRA certification Grade A; 
• Grade 12 or equivalent qualification; 
• Relevant experience in a multi-functional control room environment; 
• Relevant experience in a Managerial or similar position is essential; 
• Systems knowledge and experience on Signal Tower; 
• MS Office and Lync, Google earth and Windows based applications; 
• Good communication, tact, diplomacy, assertiveness and relationship building; 
• Must be flexible, honest, have integrity, drive, energy, creativity, initiative, independence and be able to work under pressure; 
• Good legal understanding as per the Criminal Procedure Act and have general knowledge of common statutory law, constitution and bill of rights and court litigation; 
• Investigative and administrative knowledge; 
• Must have basic electronic knowledge; 
• Clean disciplinary, criminal and credit record; 
• Own transport and driver’s license;  

NB! This job is now closed. You can apply for other jobs by uploading your CV.