Consumer Support Specialist - Johannesburg

 

Recruiter:

Complement Recruitment

Job Ref:

CSPGO

Date posted:

Friday, March 25, 2022

Location:

Johannesburg, South Africa

Salary:

R30K + Benefits, Permanent


SUMMARY:
APPLY NOW

JOB DESCRIPTION:

Consumer Support Specialist - Key Accounts - Gauteng

Salary: Market Related, Benefits, Permanent

 

Purpose of Position:

 

Complement Recruitment are recruiting for a Consumer Support Specialist to assist the Customer Services department and key accounts for a global organisation based in Sandton Johannesburg, Gauteng. The Specialist is responsible for ensuring completeness and accuracy of processed sales orders by issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all Quotations submitted and ensure timeously completion, reporting and analysis of Quotations as required. A Internal Sales Coordinator, or Project/Key Account Coordinator would also be suitable, looking to develop and grow into a key accounts, sales management role. From no specific industry, yet must be able to multitask and manage multiple projects and have intermediate-advanced Excel skills, highly articulate, English First Language, additional Afrikaans second language preferred. This is a permanent position with benefits.

 

Check out Our Site Apply Directly for this Job by clicking here - Minimum Requirements:

 

  • 3+ years’ experience as a Customer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling.
  • Completed 3-year tertiary qualification (BA Degree) degree or equivalent.
  • Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint), and CRM (Salesforce) databases; working knowledge of MS Office Knowledge of Enterprise One/One World systems by JD Edwards
  • Excellent oral and written communication skills.
  • Strong product knowledge on all portfolio’s – additional training will be provided
  • Strong business acumen and product knowledge
  • Excellent numerical skills with an analytical approach to Customer Services and the ability to construct fact-based recommendations on improvement areas
  • Strong ability to internalize the diversity and complexity of SA markets and to identify opportunities based on this
  • Strong communication skills and ability to engage with different cultures in the SA.

 

Skills And Knowledge:

 

ü  We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.

 

Duties:

 

  • Releases Backorders following stock receipt.
  • Works closely with Sales reps. to ensure excellent customer service.
  • Answers incoming phone calls from customers/stakeholders and perform duties including process sales orders, quotations, issue return authorizations, answer questions on products and/or services, research orders and other actions to resolve problems, and forward customer leads to the appropriate Sales Representative or Regional Sales Manager.
  • Ensures efficient and effective processes for sales order entry, return authorisations, credits, complaint handling, and other customer-service duties.
  • Assist customers with pricing queries as per relevant approved price list.
  • Works closely with Sales reps. to ensure timeous completion of Quotations received.
  • Daily tracking of all Quotations received and submitted.
  • Assist in processing incoming orders and returns in a timely manner.
  • Researches and resolves customer complaints.
  • Research errors for possible corrective action.
  • Responds to customers within 48 hours with a solution or feedback on the progress of the query.
  • Responsible for the stock return process with 3PL and ensuring accuracy and completeness of returns.
  • Responsible for reporting the performance of Customer care to Management.
  • Responsible for all customer service administration.
  • Responsible for ensuring the completeness and accuracy of the Quotations Tracker/register
  • Responsible for performing the analysis of the quotations tracker as directed by Management.
  • Assist with all Supply Chain activities as directed and required.

 

Find Us on Social Media

 

Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

 

 

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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