Consumer Care Consultant

SUMMARY:
One of the largest fast moving consumer goods companies within south Africa is recruiting for a Consumer Care consultant for their Feminine Hygiene division. This position will be based in Lordsview, Midrand and requires a well-spoken individual with previous exposure and experience within Consumer Care for a FMCG company.

POSITION INFO:

Education:
·         Grade 12
 
Requirements:
·         2-3-year experience in Consumer Care environment specifically for a FMCG.
·         Microsoft Outlook, Excel, Word and CRM.
·         Preference will be given to candidates who have experience with Feminine Hygiene products.
 
Duties and responsibilities amongst others:
Case logging:
·         Prompt and professional answering of calls.
·         Attention to detail when capturing information.
·         Asking the right questions to clearly understand the query or complaint.
·         Interpreting information to ensure accurate categorising.
·         Answering of email queries and complaints.
·         Social media query and complaint interactions.
 Case Management:
·         Escalating cases to relevant manufacturing units for action.
·         Following up on case feedback with manufacturing units.
·         Interpreting information received from manufacturing units.
·         Dealing with retail/wholesale stores when required.
·         Providing appropriate feedback to consumers.
·         Providing mobile vouchers to consumers.
·         Arranging courier collections/deliveries when required.
·         Arranging laboratory collections when required.
 
Danielle Snyman
Senior Recruitment Consultant

NB! This job is now closed. You can apply for other jobs by uploading your CV.